Benefits

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

Department: Commercial Lines

Position Summary

The Commercial Lines Manager is responsible for the daily operations and strategic oversight of the Commercial Lines Department at WS&P. This role serves as a key leader within the agency, working closely with servicing, sales, operations/accounting, and ownership to ensure operational excellence, team engagement, and continued growth of the department. This individual will drive performance, manage personnel, serve as the liaison between carriers and internal staff, and act as the face of leadership for the Commercial Lines team. Strong communication, decision-making, and coaching skills are essential, as well as a deep understanding of commercial insurance products and workflows.

Key Responsibilities

Department Leadership & Strategy

Set and execute department direction in alignment with agency goals.
Monitor team workloads, activity/task lists, and expiration lists/reports to ensure consistent process, service, and retention.
Collaborate with the sales and service team to develop strategies for new business growth and client retention.
Create and maintain standardized department procedures, ensuring operational consistency and compliance.
Plan and lead department meetings and training initiatives with current and future staff.
Analyze departmental reports and change/monitor/implement solutions to improve performance, profitability, and client satisfaction.
Partner with ownership and sales to forecast staffing needs and make hiring recommendations accordingly.

Team Management & Human Resources

Oversee all HR responsibilities within the Commercial Lines department including hiring, onboarding, training, performance reviews, and disciplinary action/terminations (will handle alongside ownership).
Administer and monitor department commissions and payroll, including annual merit changes.
Conduct timely employee evaluations and provide ongoing coaching and feedback throughout the year for all commercial line’s teams including documentation.
Maintain and monitor employee schedules, PTO requests, and workload distribution.
Drive employee engagement, motivation, and accountability through regular team meetings and check-ins along with one-on-one development.
Foster a positive team culture and maintain high morale through recognition, transparency, and support for the team.

Insured Relations

Provide direct support and intervention for escalated client concerns, tough accounts, and complex claims.
Serve as an internal resource for account managers and producers when assistance is needed on coverage questions, client disputes, or loss situations.
Work with producers and account managers to support the onboarding and service of key accounts and large clients to ensure that account is with the right team for new and renewal business.

Carrier/Broker Relations & Marketing

Act as the main point of contact for commercial carrier representatives and underwriters with WS&P Carriers and Brokers.
Maintain strong relationships with carrier partners to ensure competitiveness and issue resolution when issues arise.
Oversee all new and renewal marketing efforts, ensuring timely submissions and strategic quoting through expiration reports and EPIC reports (daily, weekly, monthly, annually).
Coordinate with producers on the best marketing strategies for new opportunities and renewals including potential new plants with carriers we are not appointed with.

Performance Monitoring & Quality Control

Ensure adherence to agency service standards, procedures, and compliance requirements.
Monitor retention, new business, and profitability metrics and report to leadership with recommendations for improvement.
Regularly audit files and workflows to ensure accuracy and excellence.
Utilize agency management system reports and dashboards to track productivity, service timelines, and renewal efficiency.

Work Environment

This position is based in-office, with potential hybrid flexibility. Standard work hours fall within the agency’s operating hours (6:00am – 7:00pm). Occasional extended hours may be required during seasonal peak periods or special projects along with Travel to potential events/meetings throughout the year.

Compensation: $85,000.00 - $125,000.00 per year

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with a CAA member agency is a great career choice!

CAA's members are comprised of over 90 independent insurance agencies located throughout 9 states, TX, OK, KS, NE, CO, MO, IA, SD, & AR. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

Jobs

Commercial Lines Manager