JOB TITLE: SUPPORT COORDINATOR

FLSA STATUS: Non-Exempt

STARTING SALARY**: $21.00 hourly
STATUS**: Full-time or Part-Time
REPORTS TO**: Senior Support Coordinator
PRIMARY PURPOSE OF JOB
This is a professional case management position in a Case Management position governed by DMH Contact and under guidelines of Center for Medicaid Services.

This description may not include all the duties, knowledge, skills, or abilities associated with this position.

ESSENTIAL RESPONSIBILITIES AND DUTIES

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Manage a diverse caseload of moderate size and complexity

Interview individuals, their families, and other responsible parties. Assist in completing necessary documents. Collect basic data and obtain appropriate additional information from other agencies. Participate on the inter-disciplinary team to review each case

Prepare and complete case notes, quarterly reviews, annual reviews, support monitoring and any other required reports concerning the Individualized Support Plan (ISP) in accordance with Department of Mental Health (DMH) guidelines, Medicaid regulations and Abilities First policy

Complete all required documentation (ISPs, waiver paperwork, support monitoring, etc.) in a timely manner following DMH regulations, Medicaid guidelines, Abilities First policy, and all applicable regulatory requirements

Complete and enter casenote documentation into SETWorks billing system daily, no later than 72 business hours after TCM activity.

Maintain a monthly/yearly Service Goal of 75% of hours worked, ensuring service provided is documented in the SetWorks system.

Maintain individuals client record in accordance with DMH and Medicaid guidelines

Facilitate the interdisciplinary teams development of the ISP for everyone served

Attend interdisciplinary team meetings to discuss individuals eligibility, ISP, progress, and possible changes in supports or services

Prepare service authorizations and arrange for individuals to access services

Monitor services to ensure that the terms of the authorization are being fulfilled by the contracted providers, to check on quality of services, and to review individual progress according to the state support-monitoring directive

Develop goals and outcomes with each individual recognizing and identifying changing his/her wants and needs. Identify any available natural supports. Provide information about appropriate community resources. Continuously assess supports in place for the individual and ensure they are effective toward supporting the individual to reach his/her goals as identified in the ISP

Collaborate with Utilization Review Committee (URC) to obtain funding for needed services that cannot be met using natural supports

Maintain contact with every individual on caseload as per DMH guidelines. This includes monthly face-to-face visits and completion of monthly Support Monitoring according to DMH guidelines with all individuals receiving Residential services

Meet face-to-face with individuals on caseloads that Abilities First serves. Verify documentation of ISP and services with the contracted provider

Review provider documentation including daily progress notes, provider summaries, incident reports, and service authorizations that result in provider billing for accuracy of services authorized

Provide progress reports and advise individuals, their families, and other responsible parties

Visit service agencies, attend meetings, and confer with senior staff to become informed concerning community resources for persons with developmental disabilities

Review literature and confer with senior staff concerning theories and practices in the fields of social work, psychology, special education, and health care for persons with developmental disabilities

Attend all relevant trainings and in-services as required by Abilities First and DMH

Conduct individual assessments on a limited basis involvi g the use of specialized knowledge and applications associated with a specific discipline such as social work, psychology, special education, counseling, health care, or occupational therapy

Prepare and maintain accurate expenditure records for individuals in accordance with the ISP budgets

Be available to handle emergency situations with individuals as needed in accordance with Abilities First Policy and state regulations (i.e. abuse/neglect, mandated reporting, etc.). Support Coordinators are mandated reporters

Office space will be provided; however, working outside of the office is permitted when approved by the Director of Support Coordination

Attend staff meetings concerning new or revised policies and procedures and implement new information accordingly

Light lifting required. Extensive sitting

Perform other related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES
Intermediate knowledge of a specific discipline such as social work, psychology, special education, counseling, health care, or occupational therapy

Intermediate knowledge of case management methods, principles, and techniques

Intermediate knowledge of various developmental disabilities and corresponding vendors and services available for individuals

Intermediate knowledge of interviewing methods, principles, and techniques

Ability to manage a caseload of individuals with developmental disabilities, to keep service plans current, and to maintain accurate records

Ability to collect and analyze information to make decisions concerning an individuals service plan

Ability to identify potential abuse and neglect situation and follow protocol according to all applicable regulatory requirements

Ability to develop a logical, feasible, and practical service plan for individuals with developmental disabilities

Ability to evaluate the progress of individuals and the quality of their service programs

Ability to communicate effectively

Ability to encourage a positive work atmosphere

Ability to lead others in a manner that encourages employees to

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