Job Description

Come and work for the best IT company in Tucson!

We are hiring and growing again!

AcaciaIT is a managed services provider specializing in IT support and compliance. AcaciaIT has been working with businesses in Tucson Arizona for over 33 years.

Position summary;

We are seeking an outgoing, confident Managed Services/On-Site Technician to help support our clientele with; remote software support, hardware, peripherals and other devices related to clients network infrastructure. Tasks are multiple and varied and will be on-site as well as remote support.

We Provide;

Great team environment
Medical and Insurance
Gym Membership
Training for certifications
Retirement/Investment plan
Experience with multiple companies and environments
Ability to learn complex network infrastructures

Essential duties and responsibilities;

Troubleshoot computer, server and network issues both remotely and on-site.
Install and support varied client software.
Help other Technicians with client related issues when needed.
Manage client network, updates and software through our managed services software as well as on-site as needed.

All employees are required to;

build a positive and responsive rapport with clientele.
demonstrate predictable, reliable and timely attendance.
follow written and verbal instructions
work independently or as a part of a team.
document client information
and complete assigned tasks according to schedule.

Knowledge, Skill and Abilities;

Microsoft operating systems and server OS's
Routers and Firewall configurations
computer hardware and installation
client software such as Microsoft Office and Quickbooks
Network troubleshooting techniques and protocols
router configurations such as VPN's
server configurations and virtual servers

Abilities:

communicate effectively to clientele and other employees
travel throughout city and nearby towns
work in stressful situations
work patiently with clientele and other technicians

Qualifications:

High school diploma or GED
Minimum of 2 years experience in technical support environment
Certifications a plus
knowledge of PCI and HIPAA regulations a plus

Physical Demands:

This position requires a medium level of exertion, lifting moving 20 to 50 lbs of equipment, climbing stairs and driving.

Company Description

AcaciaIT has been working with businesses in Tucson Arizona for over 30 years and specializes in compliance and security, including NIST, PCI, ITAR, SOC2, FINRA and many others.

AcaciaIT has been working with businesses in Tucson Arizona for over 30 years and specializes in compliance and security, including NIST, PCI, ITAR, SOC2, FINRA and many others.

Jobs

Managed Services and OnSite Technician