Description

Job Summary:

This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Essential Functions

Greet Patients.
Schedule appointments.
Call appointment reminders to patients.
Assure patient paperwork is complete.
Answer telephone.

Requirements

Ability to work well with the public.
Pays attention to detail.
On site during clinic hours.
Communicates effectively.

Specific Responsibilities

Represent the clinic to the community in a consistently positive and effective manner.
Greet public in a positive, polite manner.
Maintain a neat work and reception area.
Assist patients in completion of paperwork as needed.
Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
Updates patient information as needed.
Answers telephone and handles calls in a friendly, professional manner.
Records messages accurately for personnel not available.
Conducts patient satisfaction surveys.
Maintains open communications with clinic staff.
Able to utilize electronic health record software correctly.
Schedules patients in an appropriate manner.
Gathers proof of income and assigns sliding fee scale appropriately.

Physical Demands

Physical Abilities

Stand Occasionally

Walk Occasionally

Sit Constant

Handling/Fingering Frequently

Reach Outward Frequently

Reach above Shoulder Frequently

Climb Not Applicable

Crawl Not Applicable

Bend Occasionally

Push Pull

12 lbs or less Occasionally

13-25 lbs Occasionally

26-40 lbs Occasionally

41-100 lbs Occasionally

Lift Carry

10 lbs or less Occasionally

11-20 lbs Occasionally

21-50 lbs Occasionally

51-100 lbs Occasionally

Over 100 lbs Occasionally

Jobs

Patient Advocate