Apex America
@apex_america
Córdoba, Córdobahttp://www.apexamerica.com Outsourcing and Offshoring ConsultingOverview
About Apex America
At Apex America, we are a Next Generation BPO and a global strategic partner specialized in elevating customer service standards. With over 20 years of experience and a strong presence in Latin America, we support leading brands in solving operational challenges through end-to-end solutions.
OneSource Alliance: The Future of Transformation
Through the OneSource alliance, we simplify the complexity of CX operations by offering a unified solution that integrates consulting, operations, and technology. This ecosystem allows our clients to have a single point of management to ensure agile processes oriented toward tangible business results.
Our 6 Service Layers:
We deploy our operational excellence across six critical dimensions:
- CX Consulting: Strategy design and process optimization.
- Talent & Culture: Human capital management focused on well-being and high performance.
- Contact Center Operations: Expert execution of global customer service and engagement.
- Technology & Automation: Advanced tools to scale operational efficiency.
- Data & Analytics: Transforming data into strategic insights.
- Continuous Innovation: Constant evolution of service models.
Regional Impact, Global Reach:
- Presence in 6 countries in Latam | 18 countries through the OneSource Alliance.
- Over 10,000 employees at Apex | +40,000 through OneSource.
- Partner to more than 50 global brands | +100 clients through the OneSource Alliance.
Our culture is people-centered; the well-being of our teams is the foundation for delivering exceptional experiences. At Apex America, we build the future of human and digital interaction.
Ready to evolve your CX strategy?
Visit us: https://www.apexamerica.com/
OneSource Alliance: The Future of Transformation
Through the OneSource alliance, we simplify the complexity of CX operations by offering a unified solution that integrates consulting, operations, and technology. This ecosystem allows our clients to have a single point of management to ensure agile processes oriented toward tangible business results.
Our 6 Service Layers:
We deploy our operational excellence across six critical dimensions:
- CX Consulting: Strategy design and process optimization.
- Talent & Culture: Human capital management focused on well-being and high performance.
- Contact Center Operations: Expert execution of global customer service and engagement.
- Technology & Automation: Advanced tools to scale operational efficiency.
- Data & Analytics: Transforming data into strategic insights.
- Continuous Innovation: Constant evolution of service models.
Regional Impact, Global Reach:
- Presence in 6 countries in Latam | 18 countries through the OneSource Alliance.
- Over 10,000 employees at Apex | +40,000 through OneSource.
- Partner to more than 50 global brands | +100 clients through the OneSource Alliance.
Our culture is people-centered; the well-being of our teams is the foundation for delivering exceptional experiences. At Apex America, we build the future of human and digital interaction.
Ready to evolve your CX strategy?
Visit us: https://www.apexamerica.com/