Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.

Cell phone and tablet provided
Mileage reimbursement
Remote field work
Hourly rate plus piece rate
- $10.70 to 20.62 (Based off location and experience)

Essential Duties And Responsibilities

Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist Outreach Specialist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Education

Minimum: High School Diploma or GED

Experience

Preferred Experience:

Basic computer knowledge and experience
Sales experience
Experience working in the hearing health field
Experience working with senior citizens

Knowledge, Skills, And Abilities

Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Ability to adapt to constantly changing environments

Working Conditions And Physical Requirements

Able to sit/ stand for a long period of time in an office environment
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Regular and predictable attendance required.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! https://sorenson.com/company/careers/

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

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