Job Title- Receptionist

Location (on-site)- 38 – 40 Hagley Road, Edgbaston, Birmingham B16 8PE

Term- Part-Time (16 hours per week)

Rota- 5pm-9pm (Mon-Thu)

Salary (Permanent)- £27,000 (pro-rata) per annum

Our Mission

To work together to create a better future for all through education, enterprise and employment.

Our Values

Our values are the principles that guide the way we do things. They represent the aspirations of our individual and collective behaviour. To achieve our mission, we will endeavour to put these values at the heart of everything we do.

Achievement - We are ambitious. We set high standards for the College and all its students and staff. We help people transform their lives through education, experience, support, and inspiration.

Inclusion - We are an open, welcoming and supportive College. Our commitment to equality and diversity underpins everything we do. We build and sustain positive relationships with many communities.

Excellence - We aim for excellence in teaching, learning and assessment on all our courses wherever they are delivered. We believe in taking a creative and innovative approach to our courses and encourage our students to develop their own strategies and solutions to their tasks.

Focus - We are a forward-looking professional organisation working towards our shared strategy for engaging the wider social and economic environment.

Integrity- We work to uphold our values in our planning and decision-making, our teaching and learning, our actions, and relationships. We aim to be fair, open, honest, and accountable to the communities we serve and to treat all with respect.

About Us

CECOS offers its students an exceptional educational experience, which is shaped by commitment, enthusiasm, discipline, effectiveness, insight and creativity: an educational experience which can withstand the demands of the contemporary world. The programmes that we offer are market-oriented and designed to meet employer requirements by helping each individual to develop their knowledge, skills and behaviours.

Since 1998 CECOS College London has developed a reputation as a quality provider of education who places it students at the centre of everything it does. To do this we are committed to recruiting, retaining, and developing the very best staff.

Position Overview

The Receptionist plays a vital role in creating a welcoming and professional environment at the college, serving as the first point of contact for students, staff, and visitors. This role involves managing front desk operations, handling inquiries, and providing administrative support to ensure the smooth running of daily activities. The Receptionist will assist with student services, facilitate communication between departments, and maintain an organised reception area. With a focus on excellent customer service, this position requires strong interpersonal, organisational, and multitasking skills, contributing to a positive and efficient college experience for all stakeholders. This staff member will provide day-to-day support across all teams at CECOS while continuing their existing responsibilities.

Key Responsibilities

Front Desk Operations:
Greet and welcome students, staff, visitors, and external stakeholders with a professional and friendly demeanour.
Manage the college’s front desk, ensuring a tidy, organised, and welcoming environment.
Answer and direct phone calls, emails, and inquiries to the appropriate department.
Print daily registers according to timetable and class.
Support the attendance compliance lead in sending out warnings as decided at weekly meetings, and support in arranging meetings with students regarding poor attendance and engagement.
Administrative Support:
Maintain accurate records of visitors and appointments.
Assist in organising and scheduling meetings, appointments, and events.
Support staff and faculty with administrative tasks such as photocopying, filing, and document preparation.
Stationary support for Academics, Student Support and Support departments.
Student and Visitor Assistance:
Provide guidance and information to students and visitors regarding college facilities, policies, and procedures.
Handle student inquiries and direct them to the appropriate resources or departments.
Assist with issuing ID cards and processing student documentation.
Communication:
Act as the first point of contact for general inquiries, both in-person and via phone or email.
Liaise with various departments to ensure seamless communication and service delivery.
Facilities Coordination:
Report maintenance or facility issues to the appropriate department.
Monitor the reception area and address any immediate concerns.

Key Skills And Qualifications

Proven experience in a receptionist or customer-facing role, preferably in an educational setting.
Excellent verbal and written communication skills.
Strong organisational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with other office tools.
A friendly, approachable attitude with a focus on excellent customer service.
Ability to remain calm under pressure and handle inquiries efficiently.

Desirable Attributes

Previous experience in a college or academic environment.
Familiarity with student information systems or Academia platforms.
Knowledge of multiple languages is a plus.

Benefits: Competitive, based on experience.

Data Protection and Privacy Notice

CECOS College London is committed to protecting the privacy and security of your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data provided as part of your application (including your CV and any supporting documents) will be used solely for the purpose of assessing your suitability for this role and for related recruitment and selection activities. Your information will be retained securely for a limited period in line with our Data Retention Policy and then deleted or anonymised.

By submitting an application, you consent to the processing of your data for recruitment purposes. For further details, please refer to the College’s Privacy Notice, available on our website or upon request.

Join us at CECOS College London and make a positive impact on the lives of our students by supporting their wellbeing and success.

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