Brief Description

A Faraway Hotel Task Force General Manager embodies a passion for soulful hospitality and service excellence, with a mission to deliver an exceptional guest experience while driving top-line revenue, profitability, and employee engagement. This role is based at a prestigious Michelin Key destination property, which includes an array of premium amenities such as two awarded F&B outlets, a world-class pool facility, and bespoke guest services.

Reporting directly to the CEO to execute the shared vision of the ownership groups for this remarkable property. The Task Force General Manager will oversee all hotel operations, including the front office, sales, housekeeping, maintenance, and food and beverage. This position is responsible for maximizing profitability, curating elevated guest experiences, and fostering a culture of excellence. The ideal candidate possesses strong leadership skills, luxury service expertise, and a commitment to creating unforgettable moments for guests in a beautiful resort destination.

Requirements

Key Responsibilities:

Guest Experience & Brand Excellence: Ensure the consistent delivery of a Michelin-key level guest experience, from pre-arrival to departure. Curate bespoke guest experiences and activations that reflect the property’s unique character and destination appeal. Maintain uncompromising standards of professionalism, including hotel ambiance, cleanliness, and employee appearance in line with the Faraway Hotel guidelines. Actively engage with guests, local community members, and VIP clientele to cultivate relationships and ensure satisfaction. Leverage guest feedback and reviews to continuously improve service and operations.
Operations & Financial Performance: Oversee and manage property expenses, ensuring fiscal responsibility while maintaining Faraway Hotel brand standards. Optimize inventory management, ensuring seamless operations and financial efficiency. Leverage cutting-edge technology and systems to streamline administrative tasks and enhance operational effectiveness. Consistently report on financial, operational, forecasting, and cultural performance on a monthly, quarterly, and annual basis to ensure alignment with budget objectives.
Team Leadership & Development: Build, inspire, and mentor a high-performing team aligned with the Faraway brand service ethos. Lead by example, demonstrating professionalism and a strong work ethic, and maintain visibility throughout the property. Provide training programs to ensure staff delivers seamless, intuitive, and personalized service. Jump in to assist team members as needed, fostering a collaborative environment. Foster a positive workplace culture that prioritizes professionalism, collaboration, and innovation. Encourage employee development and retention through tailored growth opportunities. Maintain accountability through clear and immediate feedback to team members.
Collaborative Leadership: Partner with the Director of Food & Beverage to ensure alignment between culinary experiences and the market’s unique guest journey. Work closely with the Sales team to manage private events, corporate buyouts, and specialty programming. Coordinate with the Engineering team to maintain property excellence and troubleshoot repairs. Cultivate strong relationships with key stakeholders, including the Vice President of Hospitality and Transitions, ownership group, and other relevant parties to ensure seamless operations and strategic alignment.
Commercial Collaboration: Collaborate closely with the revenue, sales, marketing, and PR teams to develop promotional campaigns that showcase the resort’s unique offerings and attract target markets. Actively engage in creating and executing innovative commercial strategies to exceed budget expectations. Analyze market trends and competitor performance to inform pricing strategies, promotional efforts, and service offerings, ensuring the property remains competitive within the luxury resort market. Additionally, assist in capturing social content as needed to enhance the resort’s online presence.
Core HR Functions: Collaborate with the Market HR Manager/Coordinator and the SVP of People to ensure a thorough understanding of employee legal obligations and compliance standards. Work together to implement HR policies and procedures that align with organizational goals and local regulations. Assist in managing the J1 and H2B visa application processes while maintaining accurate documentation. Additionally, collaborate to oversee housing arrangements and logistics for seasonal employees, ensuring smooth transitions and adequate accommodations.
Crisis Management & Problem Solving: Proactively identify and resolve operational challenges with composure and creativity. Respond promptly and professionally to guest concerns or complaints, ensuring solutions align with luxury standards.
Compliance & Standards: Develop and implement property-specific policies and procedures to maintain operational consistency. Ensure compliance with health, safety, and legal regulations across all departments, including working with local vendors to meet safety protocols and ensuring the hotel complies with all local codes and regulations.

Requirements & Experience

Experience: Minimum 5+ years in boutique or luxury hotel management, with prior General Manager experience preferred. Background in seasonal markets is highly desirable but not required.
Leadership: Proven ability to build and inspire high-performance teams, fostering a culture of excellence and collaboration.
Innovation: Demonstrated ability to develop and implement revenue-generating strategies and unique activations.
Adaptability: Flexibility to meet the demands of a dynamic, 24-hour luxury operation that sees volume fluctuation in a seasonal market.
Problem Solving: Strong analytical skills and the ability to resolve challenges creatively.
Tech-Savvy: Proficiency with G-Suite, Apple applications, and hospitality management systems.
Soft Skills: Exceptional interpersonal, communication, and presentation skills.
Passion for Hospitality: Commitment to maintaining the highest standards of service and guest experience.

Compensation & Benefits

Competitive compensation package reflective of the property’s premium positioning.
Comprehensive benefits, including health insurance, and relocation support if applicable.
Ongoing professional development opportunities and access to industry-leading training.
Opportunity to lead at a property with a Michelin-caliber vision, fostering a legacy of excellence.
Working with a highly talented and passionate team committed to redefining soulful hospitality.

Join us to create extraordinary guest experiences at one of the region’s most celebrated properties.

Summary

ABOUT COLLARED MARTIN HOSPITALITY

Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.

Jobs

Task Force General Manager