Department: Customer Experience

Employment Type: Permanent - Part Time

Location: Doncaster

Reporting To: Helen Marsh

Description

Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes.

We deliver industry‑leading soil classification through our testing kits and state-of-the-art mobile SiteLab. Founded on the principle of best practice, we employ innovative methods to minimise environmental impact, all supported by EcoIntelligence - our online management portal that provides complete visibility of reporting and performance.

With extensive experience across the waste management industry, we understand what our customers need to meet their business objectives in today’s competitive market.

Our Success Is Built On Four Core Values

Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About The Role

Are you passionate about delivering excellent customer service? We're looking for a dedicated individual who excels in customer relations, communication, and problem-solving to join our Materials Management team. This role is perfect for someone with strong interpersonal skills and a desire to help customers.

As Sales & Service Co-ordinator At Ecofficiency, You Will

Be the main point of contact for incoming calls and day‑to‑day queries.
Build strong customer relationships and check in regularly to ensure satisfaction.
Process bookings in the CRM system (Salesforce), ensuring details such as site information, opening hours, job duration and instructions are captured accurately.
Manage customer orders, raise PO's and monitor order values.
Liaise with suppliers and customers on live jobs and delivery updates.
Keep systems accurate and up to date.
Handle invoice queries, log service issues, and support with general admin.
Proactively keep customers informed and ensure KPI's are met.
Resolve issues and complaints promptly with clear, proactive communication.
Monitor PO values and alert the commercial team when approaching limits.
Resolve supplier and customer invoice queries quickly.
Troubleshoot site‑related issues to avoid unnecessary charges.
Support compliance with information on new sites.
Liaise with operations regarding load numbers and service updates.

Additional Information

Working hours for this role are 25.5 per week.
You will work full-time in the Doncaster office, so you will need to live within a reasonable distance to travel to DN9 3GA.

What We Need From You

Delivered outstanding customer services in a previous role.
Excellent communication skills and phone manner.
Strong organisational skills and time management. You will need to be able to work in a fast-paced environment accurately, with good attention to detail, so that your customers always get a high quality service.
Ability to work to deadlines.
Be able to negotiate and identify business opportunities.
Enthusiastic, driven and determined.
Confident with Microsoft Office programmes and ability to adapt to new systems.
The ability to work on your own and manage your time effectively.

What We Offer

Financial perks: Pension scheme, length of service rewards, and referral bonuses.
Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
Community engagement: Volunteer days and collaboration with local charities.
Generous holiday: Start with 23 days, rising with service, plus buy/sell options.
Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.

Jobs

Sales & Service Co-ordinator - Materials Management

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