The Role

We are looking for a highly driven Senior Operations Manager to take ownership of a portfolio of eCommerce stores and operate them with a performance-first mindset.

This is not a traditional coordination or reporting role. We are looking for someone who treats each store like their own business, identifying opportunities, solving problems quickly, protecting revenue, and continuously improving operational and financial performance. You will oversee the day-to-day operations and growth of multiple stores under our management while acting as the primary point of contact for clients and internal stakeholders. You will work cross-functionally with marketing, sourcing, fulfillment, customer support, creatives, and suppliers to ensure every store operates efficiently and scales successfully. The ideal candidate has hands-on experience operating eCommerce businesses, strong analytical skills, and the ability to move with urgency while maintaining full ownership and accountability.

Responsibilities

Performance Ownership

Own the performance of assigned stores across key KPIs:
Revenue
Profit margins
Conversion rate
Average order value (AOV)
Refund and dispute rates
Monitor store performance daily and identify opportunities or issues proactively
Take immediate action to address underperformance and operational bottlenecks
Contribute directly to increasing the value of each eCommerce asset\
Collaborate with other departments to drive growth

Daily Operations Management

Oversee and optimize the daily operations of multiple eCommerce and dropshipping stores
Ensure smooth order processing and fulfillment workflows
Monitor inventory levels and prevent stockouts
Ensure pricing, offers, and promotions are accurate and aligned
Conduct regular store audits covering UX, functionality, checkout flow, and customer journey

Client & Stakeholder Management

Act as the primary liaison between clients and internal teams
Build strong relationships with investors and store owners through proactive communication
Provide regular performance updates, strategic recommendations, and operational insights
Ensure alignment around growth strategies, priorities, and expectations

Revenue Protection & Risk Management

Identify and resolve issues impacting revenue, including:
Stock shortages
Pricing inconsistencies
Fulfillment delays
Checkout or payment failures
Monitor refunds, disputes, and chargebacks
Work with customer support and payment providers to minimize operational risks and revenue leakage

Supplier & Fulfillment Coordination

Coordinate with suppliers and sourcing teams to ensure product availability and smooth delivery
Maintain strong communication with international suppliers and logistics partners
Resolve delays, discrepancies, and fulfillment-related issues quickly and effectively

Product & Growth Support

Support product research, validation, and product launches
Coordinate with marketing teams on scaling opportunities and campaign execution
Ensure products are listed accurately and efficiently across stores
Contribute to operational strategies that support sustainable growth

Financial & Payment Operations

Monitor store-level profitability and operational efficiency
Validate supplier costs, pricing consistency, and margin performance
Monitor payment performance, success rates, and market-specific payment methods
Identify and resolve issues with payment providers and checkout systems

Process Optimization

Follow and improve operational SOPs and workflows
Create and implement process improvements to increase efficiency and scalability
Ensure consistency and quality execution across all assigned stores

Cross-Functional Leadership. Work closely with:

Marketing teams on performance and scaling
Creative teams on store assets and branding
Customer support teams on feedback and operational improvements
Product sourcing and fulfillment teams on supply chain execution

Ensure strong alignment and smooth execution across all departments.

What We’re Looking For

Proven hands-on experience operating or scaling Shopify/eCommerce stores
Strong understanding of dropshipping operations and eCommerce workflows
Performance-driven mindset with a strong sense of ownership and accountability
Entrepreneurial attitude and ability to operate autonomously
Strong analytical and problem-solving skills
Excellent communication and client management abilities
Ability to move fast, prioritize effectively, and execute independently
Familiarity with:
Shopify
Payment providers
Logistics and fulfillment systems
Marketing platforms
Supplier coordination
Experience in online marketing is a plus

What Success Looks Like

Stores consistently meet or exceed profitability and performance targets
Operational issues are identified and resolved quickly
Minimal revenue leakage across managed stores
Strong communication and trust with clients and stakeholders
Increasing operational efficiency and scalability over time
Ability to operate stores independently with full accountability

This Role Is Probably Not For You If

You need constant supervision
You are only comfortable executing assigned tasks
You prefer reporting over problem-solving
You avoid accountability for business results
You have never directly operated or managed an eCommerce business

What We Offer

A pivotal role within a fast-growing eCommerce investment company
High ownership and autonomy over the brands and stores under your management
Exposure to a unique business model blending eCommerce, operations, M&A, and investor relations
The opportunity to help professionalize and scale operational systems
A close-knit, ambitious, and high-performance team
Competitive base salary + performance-based bonuses
Strong growth opportunities within the company

Hiring Process

Apply by filling out the application
Initial introduction interview
Short case study assessment
Final interview with hiring managers and relevant stakeholders
Receive an offer and start your journey with Ecomvest

Jobs

Senior Operations Manager — E-commerce Assets