I worked with a business owner a while back who

I worked with a business owner a while back who was convinced she had a team problem.

She had three people. She was handing them work constantly. The work kept coming back wrong or late.

Her conclusion was that she had the wrong people on her team.

Here's what we found when we actually looked at what was happening.

She was handing things off. She wasn't delegating.

Those sound like the same thing. They're not.

Handing something off is step one of a three-part process. She was stopping there every time. No clear picture of what “done” looked like. No documented process. Critical context still living in her head that she didn't know she hadn't shared.

Her team was guessing.

The work came back wrong not because they couldn't do it. Because they were working from an incomplete picture.

Not a people problem. A system gap.

And that is fixable.

Want to know how? DM me.