London Fire Brigade and Uber Eats Launch #ChargeSafe Battery Safety Initiative

We are collaborating with Uber Eats to launch a new educational partnership designed to prioritise battery safety and fire prevention for delivery couriers.

The collaboration centres around our #ChargeSafe campaign, aiming to provide couriers with expert-led guidance on the safe use and charging of lithium-ion batteries, as electric bikes continue to grow in popularity.

As part of this proactive safety initiative, our two organisations are developing refreshed, in-app educational modules for Uber Eats delivery couriers that focus specifically on battery health and fire risks.

These materials, which draw on verified guidance from our fire safety experts, are rolling out throughout 2026.

The training ensures that couriers have access to clear, practical information on the critical importance of using compatible chargers, and the necessary steps to take if a battery shows signs of overheating.

Merve Basci, Uber Eats General Manager for the UK said: “Partnering with London Fire Brigade on the #ChargeSafe campaign is a vital pillar of our work to protect both our couriers and the communities we serve.

"While we encourage the transition to electric travel, it is essential that anyone using e-bikes does so in line with the highest safety standards. This revamped education engages couriers directly, giving them the tools to source and use their e-bikes responsibly as we work together to keep London safe.”

Deputy Assistant Commissioner Richard Field from London Fire Brigade said: ”We’re really pleased to have this opportunity to partner with Uber Eats. We launched our #ChargeSafe campaign in March 2023 when we started to see a rise in the number of e-bike and e-scooter fires.

"The number of fires sadly rose last year to the highest level since the campaign began. The worrying data means we need to ensure that every e-bike user has access to our important safety information to curb this alarming trend.

“This training is vital to educate everyone on the best way to keep safe – both for the riders themselves but also the community as a whole. For more information, check our dedicated campaign website for info: