The Underrated Patience of Voice Agents in Various Scenarios

*Patience* is an under-appreciated attribute of voice agents.

Several times we've seen the fact that voice agents are infinitely patient be a big and unexpected win in a production deployment.

- In healthcare settings, there's often a default expectation that elderly people will not want to interact with "new technology." But infinitely patient voice agents are so helpful that elderly patients often become early adopters.

- In user research interviews and job interviews, removing any concerns that the interviewee might be "wasting someone's time" changes the conversational dynamic in a hugely positive way.

- As Chad Bailey shows in this example from the open source Gradient Bang game, voice interfaces to complex software systems can be self-describing and respond to questions about what the software can do. This gives users a built in, infinitely patient, expert teacher for the software itself.

#voice technology #patient voice agents #elderly tech adoption #user research #software interfaces