Transforming University Bookings: From Phone Calls to 24/7 Self-Service Success

One team member. 70% of their working day. Just answering the phone to take accommodation bookings.

That was the University of Essex before KxB&B.

A phone-based system meant missed bookings outside office hours, students were uncomfortable giving card details verbally, and a team with no capacity for anything else.

KxB&B changed all of that: 24/7 self-service, real-time availability, and booking to cancellation without staff intervention.

Elisa Aylott, Head of Catering and Events: "Our customers love the convenience of booking online at any time. The self-service options have significantly improved their experience, and we've seen a 60% increase in occupancy rate and a noticeable rise in direct bookings."

Oh, and revenue? Up 50%. ☀️

#CommercialVenues #AcademicVenues #Kinetic #CustomerSuccess #RevenueGrowth