Unveiling the Future of Premium Logistics: The AgentFleet Chronicles Launch

A premium logistics service is built for customers who expect more and pay for it. Behind that promise are four teams whose job is to make it real every day: customer service, control tower, ops, finance. When those teams spend their time on coordination instead of the customer, the promise is real on paper and unreliable in production.

Half of all inbound cases requiring cross-team escalation is not a people problem. It is an operating model that was never redesigned for the volume the promise created.

On May 26, Shipsy is launching The AgentFleet Chronicles — a series where we take one enterprise logistics problem per session and walk through what live deployments are actually showing. Episode 1 covers this gap: what it looks like when an operating model is rebuilt to match the premium promise — and what the team looks like on the other side.

📅 26 May | 10:00–11:00 AM CET
🎙️ Phanindra Karunakaram, who has led 20+ premium logistics deployments at Shipsy

Register here. Link in the first comment. 👇

When did you last look at what your current escalation rate tells you about your operating model?

#Logistics #AgentFleet #LSP