Insurance & Financial Services Ombudsman Scheme

Check out our latest updates about New Zealand insurance and financial services issues, topics and events. We share tips and lessons about common complaint issues - to help improve outcomes for the consumer and sector.

For 25 years, the IFSO Scheme has provided an independent, fair and free dispute resolution service for customers of our members: 54 insurers, 2,100 financial advisers, 600 advice business and 1,700 other service providers.

Thinking of joining? Call us!

IFSO Scheme membership includes:

* Free helpline 0800 888 202 to assist early resolution of customer issues
* Online templates and checklist for fair and effective complaints management
* Online resources and training for FAP's 2021 licensing compliance
* Regular insights and updates from complaint dashboards
* Online case study database
* Extensive member training and professional development