Description

Empowering our partners to make the world a better place, together

TELUS Partner Solutions connects domestic and international facilities based and virtual over-the-top services providers to TELUS' award-winning network and empowers resellers with a portfolio of industry-leading solutions purpose-built to help grow their technology and communications businesses.

The role: Customer Solutions Architect (CSA)

We are seeking a Customer Solutions Architect to prime pre-sales solutioning across our data, voice, mobility, and IoT portfolios and, drive success and experience post sales. As a trusted advisor, you will combine technical expertise with a consultative, customer-first approach—simplifying complex solutions and translating them into real business value. You will partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.

What You’ll Do

End-to-End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
Sales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
Customer Relationship & Experience: Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities

Qualifications

What you bring, The technical edge:

3–7+ years of experience in telecommunications or technical pre-sales
Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments

Expertise In The Following Core Areas

Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
Voice: Strong background in SIP, VoIP, trunking,Toll Free, and SMS messaging
Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
Experience working with or integrating RESTful APIs
Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)

The Soft Skills

Customer-Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
Bilingual Excellence: Fluency in both English and French is required/preferred

Who is TELUS? We’re a people-focused, customer-first, purpose-driven team who work together every day to innovate and do good. Together we are making the future friendly by improving lives through our technology solutions, living a culture of innovation by solving complex problems and creating remarkable human outcomes in an increasingly digital world.

As a valued member of our team, we are committed to providing opportunities that ignite your personal potential, leverage your unique skills and ambitions, and support where you want to go next.

Jobs

Customer Solutions Architect (CSA) - Wholesale Legacy Voice