In-house Research Ltd

In-house Research is a specialist insight agency working across both the housebuilding and social housing sectors. We help organisations understand the experiences of their customers and residents — and use that insight to improve services, strengthen relationships, and drive positive change.

In housebuilding, we work with many of the UK’s leading developers to measure customer satisfaction at every stage of the journey, from reservation to post-completion. Our independent surveys and benchmarking tools help businesses track performance, deliver on customer expectations, and enhance their reputation.

In social housing, we give tenants and residents a meaningful voice. Our work supports local authorities, housing associations, and landlords to understand what matters most to the people they serve — with a strong focus on empathy, safeguarding, and social impact.

All our research is designed to be practical, ethical, and people-focused. Our trained telephone teams go beyond data collection to recognise signs of distress and escalate welfare concerns appropriately.

With over 25 years of sector expertise, we’re trusted to deliver insight that leads to action.