We are looking for a Senior Product Manager to own and scale the customer journey across our SaaS products, from first discovery to activation, conversion, retention, and upgrade.

This is a high-impact role for someone who understands both no-touch SaaS growth and sales-driven SaaS motions. You will work closely with marketing, support, sales, customer success, design, and engineering to identify growth opportunities, improve the product experience, and turn customer insights into product decisions that move the business forward.

You will have a direct line to customers, a strong voice in the roadmap, and ownership over the full funnel: awareness, onboarding, activation, usage, conversion, expansion, and renewal.

This is a fully remote role, working with an international team.

What you’ll doOwn the customer journey

You will own the product experience across the full customer lifecycle, including:

Discovery and first-touch experience
Website-to-product conversion flow
Trial, signup, and onboarding
Activation and product adoption
Upgrade and expansion journeys
Retention, engagement, and churn reduction
In-product education, nudges, and lifecycle messaging

Drive SaaS growth

You will identify and lead initiatives that improve key SaaS metrics, including:

Signup conversion
Trial-to-paid conversion
Time to value
Feature adoption
Product-qualified leads
Upgrade rate
Expansion revenue
Retention and churn
Customer lifetime value

Work across no-touch and sales-assisted motions

You will design product experiences that support both self-serve users and sales-driven customers. This includes building flows that help users succeed independently, while also creating the right signals, handoffs, and product experiences for sales, support, and customer success teams.

Partner deeply with marketing, support, and development

You will work closely with:

Marketing to align messaging, positioning, campaigns, landing pages, and product-led growth experiments
Support and customer success to understand friction, recurring customer needs, and expansion opportunities
Sales to understand buyer objections, customer segments, and deal blockers
Engineering and design to define, build, test, and ship high-quality product experiences
Leadership to align product priorities with business goals

Talk directly to customers

You will regularly speak with users and customers to understand their needs, pain points, buying triggers, and success patterns. You will turn these insights into clear product requirements, roadmap priorities, and measurable growth opportunities.

Lead with data and judgment

You will combine product analytics, customer feedback, market understanding, and business goals to make sharp product decisions. You should be comfortable defining success metrics, running experiments, analyzing funnels, and deciding what to build, improve, or remove.

What we’re looking for

5+ years of product management experience in B2B SaaS
Proven experience owning SaaS growth, activation, conversion, retention, or expansion
Strong understanding of both self-serve and sales-assisted SaaS funnels
Experience working closely with marketing, support, sales, customer success, design, and engineering
Ability to translate customer pain into product strategy and clear execution plans
Strong analytical skills, including funnel analysis, product analytics, and experiment design
Experience defining product requirements and working with development teams through delivery
Excellent communication skills, with the ability to align technical, business, and customer-facing teams
Strong ownership mindset, with the ability to move fast, prioritize clearly, and drive measurable impact
Comfortable working in a fully remote, international environment

Big advantage

Experience owning the full customer journey from acquisition to upgrade
Experience with product-led growth, lifecycle automation, onboarding, and in-product messaging
Experience in monday.com, CRM, workflow automation, productivity, collaboration, or business operations SaaS
Experience working in a lean SaaS company where product managers are close to customers and business outcomes
Experience building products for SMB and mid-market customers
Technical understanding of APIs, integrations, automation platforms, or marketplace ecosystems
Experience with AI-powered SaaS products or AI-assisted product experiences

You’ll be successful in this role if you

Think like an owner, not just a feature manager
Care deeply about customer experience and business impact
Are comfortable moving between strategy, UX, data, customer calls, and execution
Can work with marketing on conversion, support on friction, sales on objections, and engineering on delivery
Know how to prioritize what matters, not just what is requested
Enjoy building simple product experiences that solve real customer problems
Can turn a messy funnel into a clear, measurable growth system

Why join us

This is an opportunity to own a meaningful part of a growing SaaS business. You will not be managing a narrow feature area. You will help shape the full customer journey and directly influence how users discover, adopt, buy, and expand with our products.

You will join a remote international team that values ownership, speed, clear communication, and customer impact.

Job ID 11876325741 | Posted on April 29, 2026

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