Account Services Representative (CC: 126358)

JOB SUMMARY: As a member of Valley View School District’s Printing Services Team, work under the general direction of the Director of Printing Services and the day-to-day direction of the Team Leader to provide:

• Printing website order submission account support for password resets, building location updates, registering an account and ordering assistance.
• Phone support for teachers, administrative staff and vendors.
• Daily response support of the Printing Services general mailbox.
• Reconciliation of payments made on outstanding balances for printing orders
• Billing support by creating invoices for email and walk-in orders.
• Scanning and filing support for print orders, receiving reports and Copy Operator job logs.
  
  

ESSENTIAL FUNCTIONS: To support the above, the Account Services Representative will fulfill the following job functions for the organization:

Website Support

• Provide efficient and accurate instruction to our website users, seeking assistance submitting orders to the Digital Printshop website.
• Coordinate website issues with the Director and Team Leader promptly.
• Manually enter print orders which contain more details than what the site can support.
• Monitor the daily volumes of print orders being submitted and print out billable order tickets for management to assign to operators.
  
  

Phone and General Inbox support:

• Answer phone calls and provide support to callers. Re-direct calls coming in.
• Provide timely answers to questions coming in through the general Printing Service mailbox.
• Forward emails to management and staff when necessary.
  
  

Billing And Payment Reconciliation Support

• Use Digital Printshop to build invoices as they come in from emails, phone calls and walk-ins.
• Use Quickbooks accounting software to reconcile payments coming in which include checks, journal entries from the Finance Department and credit card payments.
  
  

Asset management: Ensure the Districts assets are secured, documented and maintained through the use of:

• Inventory
• Monitoring applications
• Reporting tools
  
  

Other duties as assigned

Qualifications

EXPERIENCE

• At least 2 years of work experience within customer support role preferred
• At least 2 years of work experience within a school district preferred
• Experience working with accounting software preferred
  
  

OTHER SKILLS AND ABILITIES

• Strong technical and analytical skills with proven problem-solving ability
• Effective interpersonal and communication skills (written and verbal; as well as technical and non-technical communication skills)
• Focus on secure work practices; ability to follow security protocols with emphasis on ensuring confidentiality in the work environment
• Ability to work under pressure and provide a high level of customer support, maintain composure and focus regardless of the situation
• Flexible and open to change within a dynamic work environment
• Foster a positive working and learning environment
• Ability to work successfully under direction, independently and in conjunction with other departmental team members that have varying levels of technical expertise;
• Willingness to take a team perspective and view situations from a District wide rather than local perspective
• Strong organizational skills that includes work flow management, time management and planning ability
• Ability to provide technical support and training to end users in “laypersons’ terms” at their technical level and often on their schedule
• Ability to work Monday thru Friday during the hours of 7:30am – 4:00pm
  
  

SALARY RANGE: $21.00/Hour-$24.00/Hour

Benefits

• Medical/Vision and Dental coverage through BCBSIL
• FSA and Dependent DayCare accounts
• Life, AD&D, and Long Term Disability insurance
• IMRF contribution included in base salary
• 403B
• Yearly professional development allotment
  
  

TERMS OF EMPLOYMENT: The work year for this position is 12 months. The salary is based on market and district comparisons as determined by the Superintendent or his/her designee.

EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of professional personnel.

APPLICATION PROCEDURE: Applicants should apply on line at www.vvsd.org and upload a letter of application with a resume and three (3) current letters of recommendation, dated within the last twelve (12) months.

SELECTION PROCEDURE: The deadline for receiving applications is open Until Filled. Interviews with selected applicants will be held as soon as practicable.

EQUAL OPPORTUNITY EMPLOYER