Location:
Cairo, EG
Company: Arab Business Machine LLC
Req ID: 2455
Job Title
Certified Technician
Job Scope
The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.
Main Duties And Responsibilities
- Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
- Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
- Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
- Evaluate system configuration and software updates so that hardware resources can be used effectively;
- Understand and capture all required information from customers and create the respective forms with accurate data;
- Accept units for walk-in customer service, including retailers, and update the database accordingly;
- Manage high-volume retailer accounts or multiple small-volume retailer accounts;
- Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
- Handle payment transactions and related reports accordingly;
- Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
- Maintain a clean and organized workstation and center;
- Support the launch of new applications, services and tools;
- Submit periodic reports to management;
- Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.
Education
High School Diploma
Experience
3 - 5 years of experience in repairing Apple products.
Apple certification is mandatory.
Strong communication skills and the ability to support with administrative, logistics, and general support tasks.
The role is on-site in Nuzha City; candidates residing nearby are especially encouraged to apply.
About the company
Company website•Computers and Electronics Manufacturing
About Arab Business Machine Limited
Established in 1986 and based in Dubai, Arab Business Machine Ltd (ABM) is Apple's authorized distributor for the Middle East region. ABM also provides consulting services for pre and post-sale technical marketing support, new product support, resellers and customer education and marketing support.
ABM sells through its network of Apple Authorized Premium Resellers, Apple Authorized Resellers and Solution Experts, and Authorized Retailers in the following countries: Lebanon, Egypt, United Arab Emirates, Bahrain, Oman, Qatar, Kuwait, Jordan, Yemen and the Kingdom of Saudi Arabia (Arab Computers). The company is a member of the multinational Midis Group (www.midisgroup.com)