Job Description Summary
Job Description
Customer Consultant
Permanent - Full time
Location: Farnborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: A competitive salary from £22,932 - £24,400, depending on the experience you can bring.
Closing date: Monday 19 January 2026
We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like-minded people to join us. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities.
We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.
As a Customer Consultant you will provide a first-class service to our customers through inbound and outbound telephony calling offering and promoting services and products.
Key Responsibilities:
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Equal Opportunity Employer:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
Job Description
Customer Consultant
Permanent - Full time
Location: Farnborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: A competitive salary from £22,932 - £24,400, depending on the experience you can bring.
Closing date: Monday 19 January 2026
We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like-minded people to join us. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities.
We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.
As a Customer Consultant you will provide a first-class service to our customers through inbound and outbound telephony calling offering and promoting services and products.
Key Responsibilities:
- Be the first point of contact for all inbound customer enquires relating to Aegon Financial Planning services and products.
- Seek to resolve customer complaints where possible using agreed and appropriate processes and procedures.
- Identify Customers’ needs outside of the core enquiry by promoting further and appropriate products and services.
- Stepping outside of role to support department on projects.
- You have PC skills to navigate multiple systems efficiently whilst speaking to our members.
- You have an awareness of risks associated within the Financial Services Industry.
- You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing)
- You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
- We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
- A discretionary bonus, depending on personal and company performance
- 34 days leave per year (including bank holidays, pro-rated for part-time)
- We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.
- To find out more about what to expect at Aegon, visit our careers site.
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Equal Opportunity Employer:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
About the company
Company website•Financial Services
Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon.
We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. We work with customers, financial advisers and employers to provide pensions, savings and investment solutions to over 3.5 million customers nationwide.* We do that by partnering with financial advisers and providing workplace pension schemes to over 8,500 employers.*
Simply put, there’s no longer a standard path through life. Today, there are as many options as life opportunities – and we’re excited about what this means for you. That’s why our purpose is to help people live their best lives.
Want to be part of it? Find our latest roles at aegon.co.uk/careers
* As at 31/12/2024