Customer Operations Specialist - Great Pay & Benefits

Nashville, TN

Salary: $58,000 – $63,275

A global leader in premium audio technology is seeking a Customer Operations Specialist to join its growing Nashville team. For more than 80 years, this organization has helped shape the future of sound through innovation, craftsmanship, and world-class audio solutions used in live events, studios, streaming, conferencing, and entertainment environments around the world.

This role is ideal for someone who enjoys customer interaction, order coordination, problem-solving, and working behind the scenes to ensure a seamless customer experience. The Customer Operations Specialist will support customers, dealers, and internal teams through order management, service coordination, warranty support, and administrative operations.

What You’ll Do

Process and coordinate customer orders, service requests, and repair cases

Serve as a primary point of contact for customers, dealers, and internal stakeholders

Provide timely updates regarding order status, repairs, warranties, and service timelines

Coordinate communication between customers, technical teams, and internal departments

Maintain accurate documentation and records within internal systems

Assist with warranty validation, order tracking, and issue resolution

Troubleshoot customer concerns while delivering a high level of professionalism and care

Support operational workflows and administrative processes across the service department

What We’re Looking For

High School Diploma required; Associate or Bachelor’s degree preferred

1–3 years of customer service, operations, order management, or administrative support experience

Experience in Pro Audio, music, electronics, manufacturing, or technical industries is a plus

Strong organizational skills with the ability to multitask in a fast-paced environment

Excellent communication and customer service skills

Ability to navigate difficult conversations professionally and diplomatically

Strong PC skills including Microsoft Office; JD Edwards experience preferred

Detail-oriented with strong analytical and troubleshooting abilities

Why Join This Team?

Competitive salary and comprehensive benefits package

Flexible work environment and work-life balance support

Opportunity to work for a globally recognized premium technology brand

Collaborative and team-oriented culture with strong leadership support

Career growth opportunities within a stable and innovative organization

Exposure to exciting projects across music, live events, streaming, and professional audio technology

International company culture that values innovation, creativity, and people-first leadership

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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