Customer Success Specialist
Lennor Group
Cebu, Central Visayas, Philippines
Consulting, Customer Service
Salary Range: up to ₱35,000
Work Setup: Hybrid (2-3x RTO)
Shift Schedule: 3PM-12MN
Location: Taguig City
The role
We are looking for a proactive Customer Success Specialist to help drive client engagement and enhance the overall user experience across our digital platform. This role focuses on building strong client relationships, understanding user behavior, and delivering timely communication and support to ensure continued platform adoption and satisfaction.
Your Responsibilities
- Track and evaluate client engagement, platform usage, and content interaction trends
- Develop tailored content recommendations based on client interests, activity, and engagement patterns
- Maintain regular communication with clients regarding platform enhancements, new releases, updates, and upcoming initiatives
- Collaborate with internal teams to manage client requests, concerns, and operational follow-ups
- Troubleshoot and resolve user-related platform concerns to ensure a seamless customer experience
- Gather client insights and feedback to support process improvements and content strategy enhancements
- Contribute to client retention efforts by promoting engagement and long-term relationship building
- 2–5 years of experience in customer success, client services, account coordination, project support, or related roles
- Strong written and verbal English communication skills
- Background in content creation, copywriting, or newsletter development is an advantage
- Excellent relationship management skills with the ability to engage professionally with senior stakeholders and executives
- Analytical and customer-focused mindset with strong problem-solving abilities
- High attention to detail and ability to interpret client engagement data
- Experience using CRM platforms such as HubSpot is preferred
- Familiarity with Airtable or similar collaboration tools is a plus
- Ability to manage tasks independently while thriving in a collaborative, fast-paced environment
- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
About the company
Software Development and Business Consulting and Services
Lennor Group, headquartered in Manila, is a leading Filipino company dedicated to delivering cutting-edge workforce solutions that help organizations find and retain the talent they need for growth.
Our expert team is dedicated to staying ahead of the curve, offering tailored strategies that tackle both today’s challenges and tomorrow’s opportunities.
We excel in adapting to the dynamic business landscape, consistently offering solutions that address both current challenges and future opportunities. Our services include strategic recruitment and facilitating international business operations through our EOR (Employer of Record) solutions, ensuring our clients maintain a competitive edge.
Our profound understanding of the local market, combined with a global perspective, allows us to effectively serve businesses across various industries and scales.
At Lennor Group, our success is intrinsically linked to the success of our clients. We’re not just service providers—we’re partners in your growth journey, guided by shared values. 🤝