Distribution Coordinator
Alghanim Industries
Jahra, Jahra, Kuwait
Supply Chain, Distribution
Job Summary
Distribution Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.
The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above
•Maintain distribution schedules to ensure proper fleet capacity utilization and delivery lead-time.
•Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders & customer complaints
•Manage correspondence with various departments for order fulfilment, customer complaints and returns
•Handling customer complaints and resolving within identified Company’s KPI.
•Following up with the 3rd party delivery agents through calls and the tracking system.
•Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.
•Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents.
•Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.
•Process the deliveries, customer complaints, customer returns & order cancellation requests in multiple systems
•Ensure accuracy & correctness of information while processing any documents and/or updates in the systems
•Print system documents related to each order and customer complaints
•Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns
•Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns
•Plans work effectively to fulfil the responsibilities on time and without delay
•Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.
•Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.
•Processing Order Cancellation and Returns.
•1 to 3 years’ experience in similar roles
•Fluent in Writing and communication skills.
•Good coordination and process handing skills
•Team Player with Positive attitude and will to stretch limits
•High school
•Diploma or Bachelor’s Degree is preferred
About the company
Company website•Transportation, Logistics, Supply Chain and Storage
Founded at the turn of the century, Alghanim Industries is one of the region’s largest, privately-owned multi-national companies. We are proud to employ over 15,000 people in 30 businesses across 40 countries in the Middle East & North Africa, Turkey, and emerging Asia.
We’re an established, successful commercial enterprise, building and growing our own brands and managing global partnerships. We’re market leaders in almost every sector we operate in, including retail and consumer electronics, food and beverage, automotive sales and services, engineering and maintenance, insulation, pre-engineered steel building, logistics and warehousing solutions, fast-moving consumer goods, office automation, advertising, insurance, consumer credit, and travel.
More importantly, we’re a people business. We’re committed to developing customer-centric, empowered, and engaged teams and enabling them to do their best. We’re always looking for new talent to join our ever-growing family – men and women at every stage of their career journey who want to share their knowledge, skills, and experience.
Do you want to find out how far your potential can take you when you work with a team of collaborative, supportive colleagues, at a company that cares as much about your professional development as you do? We believe we have what you're looking for.
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Fraud Notification
In order to protect the safety and security of our applicants, we advise that you watch out for possible fraudulent attempts by individuals and entities using the name of Alghanim Industries and our businesses. Please note that we would never ask for any payment as part of a recruitment process.
To submit your CV by email to the Alghanim Industries HR team, please contact us at [email protected], or through approved recruitment agencies.
If you suspect that you have encountered a fraudulent attempt in our name, please reach out to [email protected] for verification.