Information Technology Technical Support
Al Qasimia University
Sharjah, Sharjah Emirate, United Arab Emirates
Information Technology
Job Title:
IT Support
Nature of Work:
Administrative and Field-Based
Vertical Reporting Line:
Director of the Information Technology Center
Horizontal Relationships:
Work with all university departments as assigned.
Job Summary:
Assisting in solving technical problems, installing and configuring computer applications and systems, supervising and maintaining computers and software, and providing technical support to all employees and students.
Key Duties and Responsibilities:
- Creating and managing user accounts (changing passwords and resolving related issues).
- Managing email groups and addresses for university faculty and staff (and resolving related issues).
- Managing and troubleshooting printers at the university.
- Managing and resolving shared files.
- Managing and monitoring the attendance system.
- Managing the Clarity English system.
- Managing and monitoring the attendance system.
- Managing the university's call manager System.
- Arranging meeting rooms with necessary equipment such as projectors and computer audio systems, and assigning them according to the requirements of each room.
- Managing and monitoring other university systems under the Technical Support Department.
- Designing and preparing technology project plans.
- Reviewing technical support contracts related to the scope of work and providing recommendations.
- Contributing to the preparation of the IT Center's budget.
- Document and regularly update system settings and routine tasks.
Other Responsibilities:
Perform any additional tasks assigned by the direct supervisor that fall within the scope of the position.
Job Outputs:
Monthly reports detailing completed tasks and routine activities submitted to the Director of the Information Technology Center.
Reporting Frequency (Daily/Weekly/Monthly/Quarterly):
Weekly – Monthly – Annually – or upon request.
Required Qualifications and Experience:
- Bachelor's degree in Information Technology or an equivalent discipline.
- Three years of experience in a related IT support field.
About the company
Company website•Education Administration Programs
Al Qasimia University was established under a royal decree issued by HH Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council, Ruler of Sharjah, No. (2) for 2013, on the establishment of an Islamic, Arab University in the Emirate of Sharjah under the name of “Al Qasimia University".
Vision:
“Al Qasimia University pursues to be a distinct, multicultural, academic beacon that elevates science, literature and the values of dialogue. It is guided in everything it does by the foundations of tolerant Islam and its teachings that are open to the whole world.”
Mission:
“Al Qasimia University is seeking to form a distinguished academic community in higher education, scientific research and community service that attracts students and researchers from all parts of the world, and provides them with a competitive educational level that highlights Islamic and human values. It also prepares them for an effective contribution to the development of their societies and the global community in order to achieve the greatest degree of compatibility among all people of the world”