IT & Office Support Officer
Citizens Advice Cambridge & District
Cambridge, England, United Kingdom
Information Technology
Company Description
Cambridge & District Citizens Advice is a registered charity that provides free, impartial information and advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them. Our services assist clients with a wide range of social welfare matters, including housing, employment, welfare benefits, debt and financial management.
Role Description
This is a full-time on-site role based in Cambridge for an IT & Office Support Officer. The role involves providing technical and office support to ensure smooth operations within our advice service. Key responsibilities include offering technical support and troubleshooting for staff and volunteers, providing professional Reception cover and admin support, and supporting with internal and external communications, including website and social media updates.
Personal Skills & Qualities
- Friendly, approachable and professional manner
- Strong IT skills including Word, Outlook and Excel
- Good written and verbal communication skills
- Ability to work sensitively with vulnerable clients
- Discreet and able to maintain confidentiality
- Flexible and able to work effectively within a team
- Organisational skills and the ability to manage multiple tasks effectively
About the company
Company website•Non-profit Organization Management
Cambridge & District Citizens Advice Bureau is a registered charity that provides free information and advice to members of the public on problems they face in their everyday lives. We also undertake research and campaigning work in order to improve the policies and practices that affect people.
We offer help in relation to a wide range of social welfare areas. We can help people enforce employment rights, manage their money, improve their housing, and access benefit entitlements. We also promote consumer rights, such as protecting people from scams and rogue traders.
Cambridge & District Citizens Advice is part of a network of around 320 other local Citizens Advice Offices. We are all regulated by, and members of, National Citizens Advice who audit the quality of our work regularly.
Our work is also regulated by the Financial Conduct Authority and our Money Advisers are all members of the Institute of Money Advisers.
We are an accredited Living Wage employer and are members of Go Green, Travel for Cambridgeshire and the British Quality Foundation.