Job Title: Junior Developer
Education: Any Graduate
Experience: 0 – 1years (Freshers with relevant skills and training may also be considered).
Location: Hyderabad
Key Skill:
- The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks.
- Should be open to work in night shift (One to two weeks in a month) Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy.
- Monitor EPM applications and scheduled jobs.
- Perform ticket triaging and assign or escalate incidents based on priority and severity.
- Handle recurring support tickets following documented procedures.
- Execute routine operational and maintenance activities.
- Perform initial troubleshooting and root cause analysis for basic issues.
- Escalate complex incidents to Tier-2 or Tier-3 support teams.
- Update ticket status and maintain accurate documentation.
- Follow defined SLAs, support processes, and operational standards.
- Participate in knowledge transfer sessions and continuously improve functional and technical knowledge.
- Contribute to documentation, runbooks, and standard operating procedures.
- Support production deployments and post-deployment validation activities when required.
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.
About the company
Company website•IT Services and IT Consulting
Datavail | Data, Cloud & AI—Built for Real Business Outcomes
Datavail is a data, cloud, and AI consultancy that helps organizations turn complex technology environments into clear, measurable business outcomes.
We partner with data, technology, and IT leaders to make enterprise data more usable, systems more adaptable, and decisions more informed. Our work sits at the intersection of data management, cloud modernization, enterprise applications, and AI—bringing these disciplines together so they support the business, not slow it down.
In a landscape full of tools, platforms, and transformation promises, Datavail focuses on what actually drives progress:
• Trusted, well-managed data that teams can rely on
• Cloud environments without unnecessary cost or complexity
• Enterprise applications that evolve with the business
• Practical, responsible AI that delivers value—not experiments
We help organizations:
• Improve data quality, accessibility, and governance
• Turn analytics and AI into everyday decision-making tools
• Modernize and optimize cloud and application environments
• Reduce operational risk while increasing agility and performance
Our Core Capabilities:
• Data Management & AI: Data foundations, analytics, AI and machine learning that support real-world decisions
• Cloud Services: Cloud modernization, optimization, SRE services, and license optimization
• Enterprise Applications: Managed services, upgrades & integrations, digital transformation, and implementation services
At Datavail, we believe data only creates value when it’s well managed, well understood, and actively used. Our role is to help organizations move from complexity to clarity—and from data to action.