We are seeking a Level II NOC Security Engineer with strong hands-on experience in Cisco Firepower Threat Defense (FTD) and Palo Alto Networks firewalls to join our Network Operations Center (NOC) team. This hybrid role primarily supports customers remotely, with rare but occasional on-site visits as needed. The engineer will provide advanced troubleshooting, security incident response, firewall configuration expertise, and cross-team collaboration within a fast-paced managed services environment.
This position supports a diverse mix of enterprise customers and may require participation in after-hours or on-call rotations.
Key Responsibilities
Security & Firewall Operations
- Administer, monitor, and troubleshoot Cisco FTD and Firepower Management Center (FMC)
- Administer, monitor, and troubleshoot Palo Alto firewalls and Panorama
- Perform firewall rule reviews, rule creation, and policy optimization
- Conduct packet captures and deep-dive traffic analysis
- Respond to and triage security-related alerts and incidents
- Validate and troubleshoot VPN tunnels (site-to-site and remote access)
- Perform HA failover checks and system health monitoring
- Review and analyze logs, syslog feeds, and SIEM outputs
- Support routing/switching technologies including BGP, OSPF, EIGRP, VLANs, ACLs, and L2/L3 connectivity
- Collaborate with Enterprise Networking, Collaboration, and Datacenter teams
- Assist with LogicMonitor alerts and proactive device checks
- Manage incidents, requests, and escalations in Freshdesk
- Provide clear, professional communication to customers and internal teams
- Document troubleshooting steps and environment-specific knowledge
- Collaborate with L3 Security and Professional Services on escalations
- Participate in configuration audits and best-practice initiatives
- Extensive hands-on experience with Cisco FTD/FMC
- Extensive hands-on experience with Palo Alto firewalls/Panorama
- Strong understanding of routing/switching fundamentals
- Experience troubleshooting enterprise environments
- Strong customer-facing communication skills
- Experience with packet-capture tools
- Experience troubleshooting VPN, NAT, ACL, and HA issues
- Ability to work in a 24x7 NOC and join after-hours rotations
- Strong documentation and ticket hygiene
- Experience with Fortinet FortiGate (bonus, not required)
- Familiarity with LogicMonitor, Cisco ISE, ClearPass, Umbrella
- Experience supporting multi-customer environments
- Understanding of ITIL workflows
- CCNP Security+
- PCNSA or PCNSE
- NSE4
- Security+ or CySA+
- Hybrid position with primarily remote work
- Occasional customer site visits required
- May require participation in after-hours or on-call rotations
About the company
Company website•IT Services and IT Consulting
NETSYNC is an NMSDC-certified minority business enterprise (MBE), federally certified woman-owned small business (WOSB), and HUB-certified value-added reseller (VAR), specializing in the implementation of comprehensive IT life cycle solutions for a wide array of organizations.
As a Cisco Gold, Master Collaboration, and Master Security Partner; an HP and Intel Platinum Partner; and holding certifications and specializations from many of the industry’s leading technology manufacturers, NETSYNC has extensive experience performing large-scale implementations and deploying complex IT solutions for K-12 and higher education institutions, civic organizations, municipalities, government agencies, and corporate clients across several industries, including energy, healthcare, retail, and financial services.
Based in Houston, TX, with international offices, NETSYNC uses a blended approach that is both consultative and collaborative. We work with our clients to assess their needs, architect innovative technology solutions to meet those needs, and offer 24/7 access to our team of engineering experts who exceed clients’ expectations. This approach has earned NETSYNC numerous customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients.