Licensing Officer (EMI / Payment Institutions)

ABOUT OUR COMPANY:

XOALA is a leading and multi-regulated Neobank/EMI that provides its customers with multi-currency payment accounts, cards and acquiring products. We are set to power global businesses through our simple-to-integrate modular framework and robust infrastructure. The Company offers an all-in-one platform that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely— no matter where in the world you do business!

JOB OVERVIEW:

Due to continued expansion of our operations, we are currently looking to hire a detail-oriented and experienced Licensing Officer to support the authorization and ongoing regulatory compliance of Electronic Money Institutions (EMIs) and payment service providers. The successful candidate will play a key role in preparing license applications, liaising with regulators, and ensuring adherence to applicable financial services regulations.

JOB DESCRIPTION:

Licensing & Authorization

• Prepare and submit applications for EMI and payment institution licenses across relevant jurisdictions
• Coordinate the end-to-end licensing process, including gathering required documentation and managing timelines
• Draft business plans, policies, and regulatory submissions in line with regulatory expectations

Regulatory Liaison

• Act as the primary point of contact with regulatory authorities (e.g., central banks, financial regulators)
• Respond to regulator queries and requests for additional information
• Monitor application progress and provide status updates to internal stakeholders

Compliance Support

• Ensure licensing documentation aligns with applicable frameworks (e.g., PSD2, AML/CFT requirements)
• Assist in developing and maintaining internal policies (compliance, risk, safeguarding, governance)
• Support ongoing regulatory obligations post-authorization

Documentation & Governance

• Maintain accurate and up-to-date records of all licensing materials and correspondence
• Track regulatory changes impacting EMIs and payment institutions
• Assist with internal audits and regulatory inspections

Project Management

• Manage multiple licensing projects simultaneously across jurisdictions
• Coordinate with legal, compliance, risk, and operations teams
• Ensure timely delivery of all regulatory submissions

PERSON SPECIFICATION:

• 2–5 years of relevant experience, preferably within the Payments/ FinTech/ Regulatory compliance industry
• Bachelor’s degree in Law, Finance, Business, or a related field
• Strong understanding of EMI/payment institution regulatory frameworks (e.g., PSD2, E-Money Directive)
• Experience preparing regulatory applications is highly desirable
• Experience working with EU regulators or other international financial authorities
• Familiarity with AML/KYC, safeguarding, and risk management frameworks
• Legal or compliance certification (e.g., CAMS, ICA) will be considered a plus
• Excellent written and verbal communication skills
• Strong organizational and prioritisation skills
• Ability to manage multiple deadlines in a fast-paced environment
• Strong attention to detail and analytical skills
• Problem-solving mindset

WHAT WE OFFER:

💰Competitive Remuneration Package, including annual performance-based bonuses

🕐Flexible working hours & hybrid working schedule

🏥Medical Insurance

🎁Discount Scheme

⛹️Gym, Health & Wellness allowance fee

🅿️Free Parking and Parking Allowance fee

🎉Loyalty and Birthday rewards, (including paid time off)

📚Ongoing Development opportunities

🌍Collaborative, transparent and innovative work environment

🔥Dynamic career growth in a dynamic and fast-growing global company