Mid‑Level Business Analyst (eCommerce / Digital)
Arch Retail Solutions
Cape Town, Western Cape, South Africa
Science / R&D / Research, Information Technology, Analyst
We’re looking for a mid‑level Business Analyst to join our growing digital/eCommerce team. If you enjoy wearing multiple hats, care deeply about UX/UI and user journeys and want to take real ownership of delivery and outcomes, this could be for you.
What You’ll Do
- Analyse and document business requirements with a strong focus on UX, UI and end‑to‑end customer journeys
- Manage and de‑escalate client concerns with confidence and professionalism
- Support the day‑to‑day running of the team, ensuring high‑quality delivery outputs
- Work closely with a Senior Business Analyst who will mentor and guide you
- Help grow and manage the product through strong process, prioritisation and collaboration
- Liaise with stakeholders across all levels of the business
- Coordinate vendors and support third‑party integrations (exposure to integrations is a plus)
- 2–5 years’ experience as a Business Analyst in a digital or software environment
- Strong understanding of UX/UI and user journeys (eCommerce experience beneficial, not essential)
- Comfortable multitasking and adapting in a fast‑paced environment
- Process‑driven, delivery‑focused and eager to take ownership
- Confident communicator who can work with both technical and non‑technical teams
- Willingness to be mentored and grow into increased responsibility
About the company
Company website•Strategic Management Services
The Arch suite of products, developed in-house by Spinnaker Software, offers an integrated retail management solution for the Edge in retail. The Edge is offered to retailers by applying an understanding of challenges within retail and using new technologies and market knowledge to create business processes, mitigating such challenges.
The fit-to-function suite of products and services enable Users to:
• effectively execute on inventory and margin plans
• improve control and understanding of operations
• serve the customer better
• improve profitability and cash flow
The following products have been developed to address the needs in an ever-evolving retail landscape:
• Arch Retail – in-store management system
• Arch Enterprise – centralised multi-store management solution
• Arch Mobile – mobile application offering for on-the-floor management capabilities
• Arch Accounting – seamless flow of trading data to accounting software
• Arch Loyalty – to reward loyal customers and gather valuable marketing info
• Arch Value Adds – integrated peripheral functionality to amplify customer experience at POS
• Arch eStore – integrated platform for online shopping
• Arch eReplenish – fully automated and integrated procure-to-payment solution
• Arch Fuel – all-in-one integrated convenience store and forecourt solution
Our solution is scalable - used in stores with 2 points to mega-stores with 50+ POS. Our client base includes independent stores and corporate groups such as OK Foods, Ultra Liquors, Sefalana Group, Food Lovers Market and President Hyper, to name a few. Our 1700+ stores, representing 18000+ points, are supported from our Branches throughout South Africa (Cape Town, Port Elizabeth/Gqeberha, Durban, Bloemfontein, Midrand and Windhoek). In addition, we have service centres servicing clients in Zimbabwe, Angola, Zambia, Tanzania, Malawi & DRC. Global expansion is part of Spinnaker’s strategy. This is evident in the recent go-live of 3 stores in Australia & 1 in the UK.