Owner Relations Technician

Description

Ascent Resources is seeking an experienced Owner Relations Technician. This position is located in Oklahoma City and will report to the Manager – Division Orders.

This position will provide information and assistance to royalty and working interest partners in response to verbal and written inquiries regarding leases, interests, billing and payments.

Primary Duties & Responsibilities

• Return all owner telephone calls to the Owner Relations line within 48 hours of the message. Will handle phone calls up to 70-75% of the workday
• Documenting calls from royalty and working interest owners
• Facilitate discussion with owners in order to determine the issue and provide a solution if able to do so with information on hand or direct more complex issues/questions to the appropriate department
• Provide assistance to owners with changes and/or updates to their accounts - address changes, mailing out deceased letters, change of address letters and transfer requirements for various areas in order to process any changes to the distribution of royalty payments
• Provide administrative support, file research and data input assistance for Land Administration (i.e. Division Order & Lease Records)
• Assist in handling receipt of incoming mail and disbursing to appropriate groups within Land Administration
• Assist in routine owner account set ups within Quorum
• Assist in maintaining accurate name and address data for lessors and partners
• Respond to inquiries from mineral owners, title attorneys and other third parties regarding property interests
• Other responsibilities and projects as assigned by management
  
  

Knowledge, Skills & Abilities

Minimum Requirements:

• Ability to work in a fast-paced team-oriented environment
• Well organized with the ability to manage multiple tasks
• Able to complete work accurately on a timely basis
• Effective verbal and written communication skills
  
  

Preferred:

• Previous experience in an Owner Relations role
  
  

Education & Work Experience Required

Minimum Requirements:

• High School Diploma or GED
• Strong knowledge of MS Office, including Word, Excel and Outlook
  
  

Preferred:

• Bachelor’s Degree
• 2+ years of industry experience
  
  

Ascent Benefits

• Benefits start day one
• Generous 401(k)
• PTO based on industry or job-related experience
• Tuition assistance after 1 year
• Twelve paid holidays
• Many volunteer opportunities
• Gym reimbursement
  
  

Ascent Resources provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ascent complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.