Practice Administrator
CVS Group UK
London, England, United Kingdom
Health / Beauty / Fitness
An exciting opportunity has opened for a full-time (part time considered) Practice Administrator to join our friendly team at The Village Animal Hospital in Caterham!
This is a permanent contract role working 40 hours per week (20 hours per week if part time), with variable shifts including Saturday mornings.
You will be customer focused with the ability to manage and prioritise multiple tasks. Good IT skills, high attention to detail and a confident telephone manner are required. We are looking for a strong team player who is also confident working independently, who is able to provide a professional and efficient administration service to our clients, with a first class standard of customer care.
The Main Responsibilities Of The Role Would Include
- Responsible for the debt position within the practice, following the debt recovery protocol and proactively taking action to ensure the debt position is fully controlled.
- Being the point of contact for clients who have queries regarding their invoices or debt and communicating efficiently with clients via all methods – telephone, in person and email.
- Run weekly reports to determine Healthy Pet Club subscription cancellations/reinstatements for the site, calculating shortfalls where due and contacting clients to collect this.
- Ensure accurate completion of all Practice administrative tasks including the processing of payments and monies, the maintenance of clients' records and cash reconciliation.
- Ability to cover reception where needed due to annual leave or sickness. Reception duties include client interactions, booking appointments, taking client calls etc.
- Understand and support the Practice Management team in the implementation of the current Healthy and Safety and COSHH regulations, supporting both compliance and training.
- Provide a safe and secure environment for all employees and customers through the maintenance of Practice premises.
- Undertaking and maintaining effective administration processes, protocols and procedures in line with CVS requirements and those of any applicable statutory or regulatory agency.
- Ensuring, understanding and actively promoting Company led initiatives.
- Ensure that all documentation is processed as per practice protocol and in a prompt and efficient manner.
- Input new client registrations onto PMS.
- Daily miscellaneous administration tasks / emails.
We know that benefits are key, and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. If you'd like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings. Or, if easier, you can find a list on our careers site
To apply for this position please click 'Apply Now'.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
About the company
Company website•Veterinary
Established in 1999, CVS Group is a leading provider of integrated veterinary services with around 500 practices throughout the UK and Australia.
CVS is built upon recommending and providing the best clinical care every time and we believe this is what drives the success of our practices. We aim to deliver the highest standard of healthcare and empower our colleagues to make the right clinical decisions for our patients.
Alongside around 500 practices we provide great facilities and equipment and we operate:
- 9 specialist referral hospitals - ensure clients and their animals receive a first-class service even in the most complex cases
- 35 dedicated out-of-hours sites – to provide emergency care 24 hours a day
- 2 diagnostic laboratories and MiLab, a desktop analyser business - offer fast and accurate diagnostic services
- Healthy Pet Club – a scheme that provides preventative veterinary care and helps clients to spread the cost of regular health checks
- MiPet pet insurance
- AnimedDirect – our online retail business
- VetDirect – our buying group
We support and develop our teams to be the best in their role, which includes access to industry-leading learning, education and development.
We are a great place to work and have a career and our practices benefit from the strengths of operating within a group that at every level combines the talents of vets and non-clinical leaders.
To view and search career opportunities at CVS Group, please visit http://www.careerswithcvs.co.uk