Description
Your role will be to provide personalized customer service of the highest quality. Primarily by answering incoming calls to diagnose, troubleshoot and resolve issues related to Technology Enabled Precision Farming practices.
Responsibilities
Experience, Education, Skills and Knowledge:
Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.
Your role will be to provide personalized customer service of the highest quality. Primarily by answering incoming calls to diagnose, troubleshoot and resolve issues related to Technology Enabled Precision Farming practices.
Responsibilities
- Satisfies customer requests while upholding the image of AHW
- Creates and updates databases with changes in customer profile
- Diagnoses and resolves technical hardware and software issue efficiently
- Identifies and escalates priority issues or redirects to appropriate resource
- Assists customers with desktop software data management with utmost confidentiality
- Creates call logs and case text documenting resolution
- Bills time to customer or after sales where applicable
- Provides follow up calls when applicable
- Builds customer interest in the services and products offered by AHW
- Develops and presents training material to customers as well as employees at dealer offered training events
- Maintains a safe working environment and adheres to company safety program at all times
- Performs other duties as assigned
Experience, Education, Skills and Knowledge:
- Previous Precision Farming or Call Center experience preferred but not required
- Knowledge of database software and computer application systems
- Demonstrates organizational, interpersonal, analytical and communication skills
- Ability to speak and write effectively one-on-one and within a group
- Ability to work flexible hours and travel to store locations and customers
Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.
About the company
Company website•Agriculture, Construction, Mining Machinery Manufacturing
AHW is your trusted John Deere Dealer, and your source for new and used tractors, combines, sprayers, riding mowers and commercial equipment in east central Illinois and western Indiana.
We strive to provide our customers with the highest quality service, technology, products, and support. AHW LLC’s commitment to its customers and employees has been a long standing priority for the founding families, dating back to 1932.