Product Launch Program Manager

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Position Overview

As TraceLink expands its portfolio of Agentic Business Solutions (ABS), the company is investing in how innovations are brought to market. The Product Launch Program Manager will play a central role in this effort, reporting to the Commercial Operations Director within the GTM Operations team. This role is responsible for driving the structure, coordination, and execution required to translate product innovation into fully market-ready solutions.

Operating at the intersection of Product, Product Marketing, Services, and Solution Consulting, this individual will establish how launches are planned and executed, ensure cross-functional alignment, and hold teams accountable to delivering complete, high-quality launches that enable commercial success.

Responsibilities (in Order Of Importance)

• Own the product launch program, defining how TraceLink brings new solutions to market with speed, clarity, and consistency
• Drive execution across Product, Product Marketing, Services, and Solution Consulting, holding stakeholders accountable at all levels, including senior leaders, to deliver against shared objectives
• Build a structured, stage-gated operating model by working backward from strategic launch goals into clear plans, milestones, and decision points
• Define and enforce readiness standards to ensure every solution is fully prepared for customer-facing teams, enabling effective selling, customer adoption, and customer impact
• Continuously improve how work gets done by challenging assumptions, simplifying where possible, and raising the standard for execution
  
  

Qualifications

• 2–5+ years of experience in Program Management, Product Operations, or GTM/Commercialization roles within a SaaS or technology environment
• Experience collaborating across multiple teams such as Product, Marketing, Sales, or Services
• Strong project management skills with the ability to manage complex initiatives and multiple stakeholders
• Ability to break down large, complex goals into clear, actionable steps
• Confident communicator who can effectively influence stakeholders, including senior team members
• Highly organized with strong attention to detail and follow-through
• Experience building processes or operating models
• Experience using data or tracking mechanisms to monitor progress and improve execution
• Proactive user of AI tools, regularly experimenting with new ways to improve productivity, problem-solving, and execution
  
  

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