Quality Assurance Analyst

Job Description

About Global Network & Acquiring Solutions Product team:

This team is at the heart of American Express—powering millions of transactions through our global payments processing network, which we develop and grow. GMNS Product represents an outstanding opportunity within American Express. We work across almost every business unit within the organization as well as establish relationships with external partners, providers, and key industry representatives. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within GMNS Product will challenge you to broaden your abilities, experience, industry skills, while giving you the chance to be part of driving business growth and helping deliver on our brand promise of trust, security, and service.

How will you make an impact in this role?

The Network & Acquirer Capabilities & Data (NACD) team within GMNS Product works to deliver a full-scale modernization of network including delivering new

digital products such as Debit, Local networks, QR, Tokenization that enable our network of the future to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments.

This Quality Assurance Analyst is tasked for building and enhancing the quality assurance team test case and framework including executing automation tools to test multiple products (credit, debit, digital payment products) and specifications, setting and delivering against quality and time to market strategy. Partner closely with the product teams and engineering teams to prioritize and deliver hands-free testing, defect triaging and leveraging monitoring tools for producing accurate Testing metrics.

Responsibilities

• Develops and executes business test plans and test cases, ensure delivery of various testing phases, including User Acceptance, Regression, and Performance Testing
• Create Ai assisted test scripts for evaluating the service or product's usability, dependability, and quality.
• Use AI to advise, carry out, and keep track of preventative and corrective measures to guarantee that quality assurance criteria are met
• Identifies, documents, and tracks software defects, collaborating with developers to resolve issues
• Performs manual and automated testing to ensure software functionality and quality using Ai based tools.
• Supports the development and execution of automation strategies within a continuous integration/continuous deployment environment
• Monitors and analyzes quality assurance metrics such as defect counts, test results, and test status
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Collect and examine statistical information
• During the testing process, make sure that Stakeholder expectations are satisfied
• Continually make sure software changes going to production are adhering to quality and industry regulatory requirements
  
  

Minimum

QUALIFICATIONS

• Experience in User Acceptance Testing, Application programming interface testing, accessibility testing, user interface testing, and relevant frameworks.
• Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.
• Experience in quality scanning tools, ability to baseline and measure on-going quality metrics, and display via Dashboards
• Strong understanding of Agile methodology and practices.
• Comfortable in working in a complex and highly matrixed organizations
• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams.
• High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.
• Strong comfort in dealing with ambiguity.
• High energy, an optimistic attitude, and a good sense of humor
  
  

Preferred

• Bachelor’s degree in Computer Science or Computer Engineering preferred
• Testing related certifications like but not limited to QAI, ASQ, IIST, ISEB, ISTQB is a plus.
• Experience in using and managing quality framework and automation tools is preferred
• Experience in AI assisted Software Development Life Cycle (test, defect, reporting and metrics, etc.) is preferred
• Experience in building and managing AI assisted quality framework and automation tools is preferred
  
  

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.