Remote Virtual Assistant: HR - Employee Relations (Dayshift)
VAA Philippines
Metro Manila
Human Resources
As an HR-Employee Relations , you will be responsible for fostering a positive work environment and managing the relationship between the organization and its employees. Your role involves handling employee grievances, conducting investigations, implementing disciplinary actions, and ensuring compliance with company policies and labor laws. You will play a crucial role in maintaining employee morale and minimizing risk, specifically within a remote/virtual assistant workforce.
Hourly Rate: TBD
Key Responsibilities
- Case Management: Handle and resolve employee complaints, grievances, and workplace conflicts in a timely and impartial manner.
- Disciplinary Actions: Draft and administer disciplinary documents (e.g., Notice to Explain, Warnings, Termination Notices) and conduct due process hearings.
- Policy Interpretation: Interpret and explain HR policies, procedures, and the Employee Handbook to staff and management to ensure understanding and compliance.
- Investigation: Conduct thorough internal investigations regarding policy violations, behavioral issues, or harassment claims.
- Performance Management Support: Guide managers on proper documentation for Performance Improvement Plans (PIPs) and corrective actions.
- Employee Engagement: Assist in organizing virtual engagement activities to boost morale and retention among remote staff.
- Offboarding: Conduct exit interviews to gather feedback, analyze turnover trends, and facilitate the clearance process.
- Advisory: Provide counsel to supervisors and management regarding employee relations issues to mitigate legal risks.
- Record Keeping: Maintain accurate and confidential records of all employee relations cases, disciplinary actions, and investigations.
- Administrative Support: Perform other related HR or administrative support tasks as needed.
Employee Relations Virtual Assistance, focused on managing the employee lifecycle with a focus on retention, compliance, and workplace harmony.
- Specialized in: (e.g., Conflict Resolution, Disciplinary Action, Policy Implementation, Grievance Handling, Labor Law Compliance, Employee Retention)
- Ensuring fair and consistent application of company policies.
- Mitigating risks through proper due process and documentation.
- Bridging communication gaps between management and the virtual workforce.
- Fostering a healthy and productive remote work culture.
Location: Must be residing within the Philippines.
- Bachelor's degree in Human Resources, Psychology, Law, or a relevant field.
- At least two (2) years of experience in an Employee Relations or HR Generalist role with a heavy focus on ER.
- Strong knowledge of due process, labor codes, and standard disciplinary procedures.
- Preferably has experience handling Employee Relations for Virtual Assistants or within the BPO/remote staffing industry.
- Outstanding verbal and written communication skills with the ability to handle difficult conversations with empathy and neutrality.
- Can work independently, as well as part of a team.
- Ability to thrive in a fast-paced environment and handle sensitive information with high confidentiality.
- Available for full-time work.
Main Device:
- Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent.
- RAM: 8 GB and above
- Storage: 112 GB
- Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)
- Note: The use of mobile phones or tablets is not accepted.
- Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent.
- RAM: 8 GB
- Storage: 112 GB
- Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)
- Note: The use of mobile phones or tablets is not accepted.
About the company
Company website•Outsourcing and Offshoring Consulting
VAA is the world’s only company specializing in Virtual Assistant services for Amazon sellers.
VAA was established in 2017 by Gilad and Hila Freimann, who operate a successful private label Amazon business of their own. As their business grew, they quickly discovered they needed extra help in their daily Amazon operations. After a long and frustrating search for a VA in the Philippines, they were left with one overriding thought:
“There must be a better way for Amazon sellers to find skilled, reliable VAs.”
So, Virtual Assistant Academy (VAA) was born.
At VAA, we specialize in locating, screening, training and supporting high quality Amazon VAs in the Philippines, matching them with Amazon sellers all over the world.
We invest significant resources in our VAs, including a thorough screening and selection process, intensive month-long Amazon training for accepted candidates, ongoing professional development, and a warm, supportive community. For Amazon sellers, hiring with VAA means partnering with a highly skilled and motivated Amazon VA who is committed to a long-term working relationship. You can rely on your VA as a dedicated employee who will deliver consistently high-quality work on an efficient, ongoing basis. And that means peace of mind for you.
VAA’s founders live and breathe Amazon every single day.
In the dynamic Amazon marketplace, changes are happening all the time. Our VAs are always up-to-date with the latest tools, features and trends in Amazon. VAA employs only the very best candidates, thoroughly screened and personally selected for their dedication, commitment, and skills, via our management team on the ground in the Philippines. No matter where you are in the world, we’ll match you with your ideal Amazon-trained VA.