Representative, Customer Service and Support (1st Shift) - Oklahoma City OK
APL Logistics
Oklahoma City, OK
Others
JOB DESCRIPTION
Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.
Responsibilities
Responsibilities:
This Position Is Responsible For
Operational
- Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.
- For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers.
- Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and theirexpectations are met.
- Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.
- Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
- Work collaboratively with cross-functional teams to achieve common goals and objectives.
- Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
- Maintain and build strong relationships with vendors and suppliers.
- Generate and analyze reports on order fulfillment metrics and identify areas for improvement.
- Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency.
- Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.
QUALIFICATIONS
General Experience
- Minimum 3 years of relevant work
- Not applicable
Candidates Are Eligible For The Following Benefits
- PTO
- 6 days sick time
- 8 paid holidays
- 1 paid "Personal Holiday"
- Company Bonus Plan
- 401(K) SAVE Plan
- Annual Fixed Contribution
- Medical, Dental, Vision, and Life & Disability coverage
- Voluntary Benefits
- Accident/Critical Illness/Hospital Indemnity Benefits
- Tuition reimbursement and student loan assistance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) with employer funding and wellness incentives
- Flexible Spending Account (FSA)
- Employee Referral Program
About the company
Company website•Transportation, Logistics, Supply Chain and Storage
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further.
APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include:
- Supply chain design and engineering
- Shipment consolidation and deconsolidation
- Global freight forwarding and customs management
- Regional warehousing and distribution networks management
- IT solutions that increase supply chain performance within manageable costs
Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network.
With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies.
APL Logistics offers the strength and experience our customers can rely on.
FOLLOW APL LOGISTICS TODAY!
Instagram: https://www.instagram.com/apllogistics
Twitter: https://www.twitter.com/APLLogistics
YouTube: https://www.youtube.com/c/APLLogisticsOnline