- Educate customers on buyer protection coverage/arbitration policies, limitations, and review process
- Receive e-mail notification of claim, gather information from parties involved via phone and e-mail to support claim resolution
- Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case
- Serve as mediator for successful resolution of claim working between buyer and seller; Explain findings and determine outcome according to client policy
- Perform all manner of research to support decision – work effectively with state agencies and vendors; Keep claimant apprised of progress
- Demonstrate a clear understanding of company policies and practices
- Investigate/research issues ranging from vehicles to mobile phones and electronic equipment
- Communicate effectively and confidently with stakeholders (clients, buyers, sellers, agencies, attorneys)
- Understand and apply client policies and exercise judgement
About the company
Company website•Technology, Information and Internet
AutoTec is at the forefront of protecting the integrity of vehicle transactions, offering a comprehensive suite of innovative services and solutions tailored to the auction industry. Based in Birmingham, AL, our roots trace back to the late 1880s, where we began as providers of insurance and financial services. Today, we leverage our vast data resources to support auctions, lenders, insurance companies, and automobile dealers to better serve their customers.
Our services include:
* AuctionACCESS: Credentialing for the wholesale automobile industry, serving over 320 auctions across the US and Canada, and acting as the licensed dealer’s gateway to the wholesale industry.
* AutoCheck Auctions: Vehicle history services utilized by wholesale automobile auctions and the insurance industry. In 2014, we celebrated the milestone of checking over 500 million vehicles through the AutoCheck database.
* Auction Insurance: Since 1953, our AIA division has provided payment guaranty insurance and title protection to the automobile and livestock auction industry across the US and Canada, with a strong focus on risk mitigation and recovery.
* VIN CrossCheck: A secure platform for wholesale and retail automotive lenders, VIN CrossCheck provides actionable data to identify hidden risks, reduce physical audits, and ensure inventory integrity by matching VINs against retail, DMV, and auction data.
At AutoTec, we pride ourselves on our ability to innovate and adapt, consistently finding new ways to put our expertise to work for our industry. Join us, and become part of a team dedicated to driving success.