Sales Development Representative, Inbound

About

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people . Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide.

For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.

We are looking for a proactive and skilled Inbound Sales Development Representative to join our sales team. Your primary focus will be on converting marketing leads into successful sales for NEOGOV, NEOED, and PowerDMS. You will manage a substantial volume of leads, conduct qualification calls, and set appointments for account executives, by executing strategic follow-ups for webinar and conference attendees. We seek a candidate who can effectively utilize phone and email channels to engage prospects and achieve key performance metrics such as Appointments Set, Appointments Held, and Sales Qualified Opportunities.

This is an on-site role located in Draper, Utah. Candidates must be available to work in the office Monday through Friday during standard business hours. This role involves real-time collaboration with cross-functional teams, participation in team meetings, and active engagement in the office environment.

Work Environment Requirements:

• This is a full-time, in-office position. Remote or hybrid work is not available for this role.
• Reliable daily commute to the office is required.
  
  

What You Will Do

• Efficiently process marketing leads and rapidly assess and prioritize opportunities for sale, ensuring timely qualification and setting of appointments.
• Conduct initial discovery calls to align potential clients' needs with the right products and solutions, preparing them for discussions with account executives.
• Schedule appointments for qualified leads, providing account executives with background information for seamless transitions.
• Implement strategic follow-up campaigns for prospects from webinars and conferences to secure qualified appointments.
• Utilize email and phone communication to maintain consistent and personalized engagement, addressing questions, and advancing lead interest.
• Keep Sales Engagement and CRM systems updated with lead interactions, ensuring data integrity for reporting to the revenue operations team.
• Meet and exceed monthly and quarterly goals including Appointments Set, Appointments Held, and Sales Qualified Opportunities.
• Collaborate closely with marketing to provide feedback on lead quality.
• Continually update knowledge of NEOGOV and PowerDMS products for effective communication of product benefits and updates.
• Perform additional tasks and responsibilities as assigned by management.
  
  

Who You Are

• 2+ years of experience as a Business or Sales Development Representative
• Knowledge of software technology, particularly in SaaS, cloud computing, and enterprise solutions preferred
• Preferred experience with sales tools, including CRM (e.g., Salesforce), Sales Engagement (e.g., Outreach), and Call Recording (e.g., Gong)
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Highly accountable, able to work independently with minimal supervision
• Proficiency in Google Suite
• Bachelor's degree preferred
  
  

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
• On-site gym in the Draper office
• Inclusive and diverse work environment
  
  

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.