Senior Level Technical Support Analyst
Agilant Solutions, Inc.
Naperville, IL
Information Technology
Position Summary
Agilant Solutions is looking for a Technical Support Analyst to support our retail SMB clients.
As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.
Agilant Solutions is an excellent place to collaborate in a fast-paced environment.
Job Requirements
Hours: Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs
- Previous experience working in a call center or help desk environment preferred
- Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
- Excellent communication and customer service skills
- Knowledge of Windows and Office 365
- Knowledge of CSP and Microsoft Partner Center
- Managing several priorities in an ever-changing environment
- Plan, develop, and implement training on products and sales techniques
- Strong verbal, written, and presentation skills
- Reliable transportation to the office on weekdays
- Any certifications such as A+ or MTA preferred French Speaking is a plus
- Must be organized and self-motivated
- High energy personality
- Ability to motivate team members to meet or exceed expectations through positive reinforcement
- Goal oriented
- Responsible for maintaining a professional relationship with clients
- Proprietary troubleshooting techniques to resolve a customer’s technical issues
- Deliver service and support to end-users via phone
- Documenting call history for service events
- Have a working knowledge of client processes
- $19-21/hr. Base on Experience and Qualifications
- Paid time off
- Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
- Paid training and advancement opportunities
Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.
About the company
Company website•IT Services and IT Consulting
We are a global provider of digital transformation and IT managed services. Our goal is to empower businesses to make optimal technology choices through our four business units.
At the core of our approach is the TOGa platform, our innovative Enterprise Resource Automation solution. Using advanced AI and automation, the TOGa platform helps businesses streamline operations and unlock long-term growth opportunities.
Our innovation is fostered by our diversity and inclusion practices. We believe attracting talent from all backgrounds is essential to our success.
Sustainability is a priority for us. We achieve this through a zero-landfill policy, promoting reuse and recycling, and by partnering with OEMs focused on eco-friendly goals.
We are trusted across the globe, proudly earning high-level partnerships from leading manufacturers like Hewlett Packard Enterprise, Dell Technologies, Lenovo, and HP Inc. Through our partnerships, we deliver solutions that bring better efficiency for our clients.
If you're passionate about digital transformation and want to be part of a team that's driving innovation, please visit our Life and Job pages to learn more.