Solutions and Business Development Manager - Banking and Finance Services
Axendi
Warsaw, Mazowieckie, Poland
Engineering, Information Technology
Axendi is a fast-growing leader in CX and BPO services, combining 16 years of industry experience with cutting-edge AI solutions. We support renowned Polish and international brands by delivering smart, tech-enabled customer service at scale – with over 1,700 agents, 16 languages, and a proprietary suite of tools.
As part of the OEX Group, a major player in modern business services across 50+ markets, we are now looking for an experienced and committed professional to join us in a key leadership role.
Solutions and Business Development Manager - Banking and Finance Services
Miejsce pracy: Warszawa
About the role:
The main objective of the position is to design and manage solutions meeting specific clients’ needs and to drive sales of advanced CX services and technologies on international markets in the Banking and Finance Services. In the role you will be the key manager responsible for banking and finance services business development and designing custom solutions for vertical clients by using your unique sector know-how. As a Solutions and Business Development Manager, you must have an outgoing personality as well as an exceptional commitment to actively build the company’s presence on multiple markets. You should also be the leading expert on Banking & Finance Services-specific CX and BPO solutions for Axendi clients and internally. We are searching for a business partner for our clients and an expert leader.
Your responsibilities include:
- Design and implement new services, solutions and offer dedicated for B&FS
- Own, develop and manage P&L growth within the B&FS veritcal
- Develop Polish and international sales focused on B&FS
- Generate new business opportunities through active acquisition of leads and identification of client needs
- Own, develop and manage pipeline within the B&FS veritcal
- Prepare and coordinate responses and offers in tenders
- Work closely with other departments in order to customise offers
- Stay up to date on vertical know-how, trends and best practices
- Supervise formal, financial and legal aspects of cooperation with foreign and Polish clients by B&FS vertical know-how and knowledge sharing within organization
- Report results regularly, both qualitatively and quantitatively
- Coordinate implementation of new projects and manage proper business development
- Represent company at sales meetings and business conferences worldwide
Our requirements for the role include:
- Deep know-how supporting company growth in the B&FS, including KYC/AML processes, customer services in financial services, back-office and middle-office operations
- Minimum 3 years of work experience in a manager position in a bank / specialized SSC / top consulting company with Polish or European scope
- Native Polish or fluency in written and oral Polish
- Fluency in oral and written English (C1/C2)
- Knowledge of other language at C1/C2 level is nice to have
- Proven experience in B2B sales and/or advisory especially in the field of compliance solutions and/or new technologies for B&FS
- Degree qualified
- Fluency in MS Office
- Ability to establish and maintain long-term and partnership business relationships
- Pro-active, results-oriented, quality-oriented
- Maturity and high business awareness
- High level of autonomy and self-discipline
We offer:
- A challenging full-time job with great potential for you to grow and develop your career
- Independence in the implementation of entrusted tasks, real impact on the company policy and standards
- B2B or labour employment with competitive base salary as well as additional benefits and bonuses (quarterly and annually) and provisions based on sales results
- Flexible working hours (Monday to Friday with base nine-to-five)
- A comprehensive onboarding and development program with tailored trainings and workshops
- Attractive benefits package including co-financing of MultiSport card, private medical care (Compensa), and life insurance (UNUM)
- Free foreign language lessons and support for external courses
- Comfortable working conditions in our modern office in Warsaw and full equipment required for the job
- Supportive, international work environment in a fast-growing organization
About the company
Company website•Outsourcing and Offshoring Consulting
Axendi, formerly known as OEX Voice Contact Center, has evolved into a boutique CX company with a sharp focus on advisory, technology, and delivery—the pillars of modern customer experience.
Trusted by quality-driven brands across Europe (Poland, the DACH region, the UK), the US, and beyond. We help them scale globally, adopt AI-powered tools, and elevate their service with agile, multilingual teams that speak the language of their customers—literally and culturally.
With 16+ years of experience and long-standing partnerships in e-commerce, retail, banking, finance, and healthcare, we know that one-size-fits-all doesn’t work. Our teams blend tech with a human touch to craft tailored CX solutions that deliver measurable impact—from streamlining contact centers to launching AI agents to supporting complex regulatory needs like AML & KYC.
At Axendi, we don’t just support customer service. We co-create lasting experiences with companies that value quality, flexibility, and long-term growth.