Technical Operations Lead
Atera
Tel Aviv-Yafo, Tel Aviv District, Israel
Business Management / Project / Planning, Manufacturing / Production
You will be the person who keeps the function aligned, turns AI ambitions into running programs, and makes sure nothing falls between the cracks. You will report directly to the EVP of IT & Security and work closely with other Operations leads across the company and senior executive management.
What You Will Own
Operations across IT, Security & BA
- Cross-team alignment within the function: keep IT, Security, and BA operating as one organization. Drive shared visibility, surface dependencies early, and make sure the three teams move in the same direction.
- Planning & tracking: own roadmap visibility across the function. Maintain a single source of truth on initiatives, dependencies, risks, and progress against quarterly goals.
- Budget & vendor operations: partner with Finance on budget tracking, vendor renewals, and procurement workflows for the IT, Security, and BA stack.
- Reporting to leadership: translate function activity into clear executive narratives — metrics, status, blockers, asks — ready for the EVP and senior executive management.
- Process & tooling: tighten how the function works. Reduce coordination overhead, kill duplicate work, and make sure the right tools are doing the right jobs.
- Robin internal success: partner with the IT team and the Product team to drive the internal success of Robin at Atera — rollout, adoption, feedback loops, and turning internal usage into a strong proof point for the product.
- Department AI tool implementation: support the operational motion behind AI tool implementations across the department — from rollout planning to landing them with the teams.
- Security & risk coordination: partner with Security on the operational side of AI risk — vendor reviews, policy rollouts, exception handling, and audit readiness.
- AI Enablement Dev team prioritization and scoping: act as the business-side interface to the AI Enablement development team — triaging incoming AI enablement requests, prioritizing the backlog, and ensuring the right work gets resourced at the right time. Lead the functional scoping of internal AI solutions — translating business needs into clear, structured requirements.
- Embedded support: act as the operational partner to the company-wide AI Enablement team. Help them ship faster by handling the cross-team logistics, coordination, and follow-through that pulls focus away from the actual enablement work, and centralizing the AI Champions program across teams.
- Programs & campaigns: co-run internal AI enablement programs — training rollouts, adoption campaigns, internal comms, measurement of usage and impact.
- The position is a ~ 9 months temporary position due to maternity leave replacement **
Requirements:
- 2+ years in operations, program management, chief-of-staff, or BizOps roles — ideally inside SaaS, tech, or another fast-paced environment.
- Track record running cross-functional operations across multiple teams or functions simultaneously, with senior stakeholders on each side.
- Genuine fluency with AI tools in a work context. You use them daily, you have opinions about which ones work, and you can help others get value from them. This is not optional.
- Strong written communication. You can take a messy situation, write three crisp paragraphs, and have leadership aligned by the end of the day.
- Analytical mindset: comfortable working with data — pulling numbers, identifying trends, and translating insights into clear recommendations that drive decisions.
- Comfortable operating without a playbook. We need someone who designs the playbook as they go.
- Bias toward shipping over polishing. You finish things.
- Working knowledge of how IT and Security functions operate is a strong plus. Familiarity with BA / business systems work is a bonus.
- Hebrew and English at a professional level.
- You will be hands-on with Atera’s AI stack — Robin, Autopilot, Claude, and the broader AI Enablement work — from an operational seat, not a sidelines seat.
- You will operate at the intersection of three teams during a real moment of org change — high visibility, high impact.
- You will work directly with senior leadership and have visible impact on how Atera runs internally and how it ships its AI strategy.
- Strong basis for a permanent role for the right person, depending on how the function evolves.
About the company
Company website•Software Development
Atera is leading the future of IT with the world’s first patented Autonomous IT platform powered by a digital fleet of self-learning AI agents that transform how IT is done. By cutting up to 40% of routine IT workload, Atera empowers IT teams and MSPs to shift from reactive and routine automation to proactive and preemptive action, delivering 24/7 support with zero downtime.
At the core of Atera’s platform are two powerful AI agents; IT Autopilot is a personal IT tech for every employee that doesn’t just assist but decides, acts, and resolves issues instantly and autonomously. AI Copilot is an intelligent IT companion that supports technicians with real-time device diagnostics, smart recommendations, and instant, context-aware actions. Together, they create a tireless digital workforce that adapts to your environment, preempts disruptions, and frees IT teams to focus on what matters most.
Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.
Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.
Try Atera for free for 30 days at www.atera.com