Technical Support Trainee
ANR Software Pvt. Ltd.
Gautam Buddha Nagar, Uttar Pradesh, India
Information Technology
: Technical Support Trainee
Experience: Fresher
Training: 6 Months of FREE Hands-On Training
Note: No vacancy for this position now. Visit again!
We are looking for a dedicated Technical Support Trainee to provide excellent service by resolving issues, fulfilling requests, and ensuring a positive client experience. As the primary contact for customers, you will help them navigate our products. This role suits someone passionate about assisting others, with strong communication skills and a knack for problem-solving.
Eligibility & Eligibility
Experience: Fresher
Training: 6 Months of FREE Hands-On Training
Note: No vacancy for this position now. Visit again!
We are looking for a dedicated Technical Support Trainee to provide excellent service by resolving issues, fulfilling requests, and ensuring a positive client experience. As the primary contact for customers, you will help them navigate our products. This role suits someone passionate about assisting others, with strong communication skills and a knack for problem-solving.
Eligibility & Eligibility
- Fresh graduates or postgraduates with non-technical background are preferred.
- Prior customer service experience is a plus, but not mandatory.
- Proficiency in MS Office (Word, Excel, PowerPoint) for creating presentations and reports.
- Ability to work rotational shifts (day/night) and a permanent 6-day work week, including weekends and holidays.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Empathy and patience in handling customer concerns.
- Proficiency in using CRM systems and basic computer software.
- Willing to commit to a 2-year service agreement and relocate to Noida.
- Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store).
- Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution.
- Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience.
- Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system.
- Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement.
- Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement.
- Assist in Training: Help on-board new team members or provide training as needed to ensure successful adoption of products and SOPs.
About the company
Company website•Staffing and Recruiting
ANR Software Pvt. Ltd. is a product based company that creates technological solution for Restaurant industry. ANR software Pvt. Ltd. has been dedicated in creating simple products that solve complex business needs. Our product suit comprises Enterprise Level as well as Small Medium Business market solution from the discovery to the post deployment support. We deal with all the phases of Software Development Life Cycle to ensure that we create quality products that make business better.