Virtual Care Counselor

Schedule: 7am - 2pm PST

Who We Are

At Alsana, we exist to be a source of hope and healing in the world. We are a dedicated eating disorder recovery community supporting adults and adolescents of all genders through personalized, whole-person care. We offer in-person residential, outpatient, and virtual programs nationwide, including adolescent PHP and IOP. Our programs are designed to meet people where they are in their recovery journey.

Our culture is deeply relational and grounded in clinical integrity, whole-heartedness, mutual respect, thoughtful engagement, and rooted reliability. We believe the way we show up for one another is inherently healing and shapes every interaction we have with clients, families, and partners. Every team member plays a vital role in creating an experience where people feel rooted, engaged, and respected. When you join Alsana, you become part of a recovered community built on compassion, respect for each person’s unique story, and access to care across all identities.

What You’ll Do

As a Virtual Care Counselor, you’ll play a vital role in supporting our clients on their recovery journey. You will perform all role responsibilities in the virtual space, utilizing a compliant, web-based platform and electronic medical record system.

This is a great opportunity for compassionate individuals who are calm under pressure, strong communicators, and deeply committed to client care.

• Completes accurate documentation of observations and notifies supervisor of any unusual findings (e.g., change in vitals, weight fluctuations, or meal refusals).
• Documents client progress per procedure.
• Ensures documentation reflects changes in client condition; notifies nursing and interdisciplinary team as required.
• Provides 1:1 assistance to clients in crisis per their care plan and staff direction.
• Supports nutritional needs as outlined by the nutritionist and treatment plan.
• Communicates with clients and their families respectfully and clearly; involves licensed staff as needed.
• Drives clients in a company vehicle to outings, appointments, and errands.
• Maintains and communicates client level system; informs licensed staff of related concerns.
• Leads or co-leads therapeutic groups for residential, PHP, or IOP clients, including evening and weekend rotations.
  
  

Benefits That Support You

Benefits

At Alsana, we believe in taking care of the people who make our mission possible. Eligible team members enjoy a supportive benefits package designed to support your health, well-being, and growth, including:

• Medical, Dental, and Vision insurance with multiple plan options
  
  

(Cigna nationwide; Kaiser available in CA)

• HSA plans with employer contributions
• FSA Healthcare and Dependent Care plan options
• Generous PTO, sick time, Covid Time, and 6 paid holidays
• Company-paid Basic Life and AD&D insurance
• Short-term disability (company-paid for non-CA; CA uses state plan)
• Continuing education stipend for eligible roles
• Voluntary benefits including Supplemental Life, Long-Term Disability, Accident, and Hospital Indemnity
• LifeMart employee discount program
• Free meals & snacks (position-specific)
  
  

Join us in helping people feel rooted, engaged, and respected as they find their path to recovery. Together, we foster a community built on compassion, mutual respect, and whole-hearted care.