What this job involves:
Join JLL as a Workplace Ambassador and become the heart of our dynamic workplace environment at 600 California Street in San Francisco. In this role, you'll create exceptional experiences for employees and visitors while fostering a vibrant, collaborative community. As the friendly face of our workplace, you'll ensure seamless daily operations, support workplace initiatives, and serve as a trusted resource for all occupants and stakeholders. This is an opportunity to make a meaningful impact by shaping a positive, engaging workplace culture where people thrive.
What your day-to-day will look like:
- Deliver Outstanding Customer Service: Respond to employee and visitor inquiries with professionalism and efficiency, addressing concerns and providing timely information.
- Manage Front Desk Operations: Greet visitors warmly, oversee access control, coordinate visitor registration, and handle phone calls and messages.
- Provide Workplace Support: Assist employees with room bookings, equipment requests, IT support coordination, and serve as a go-to resource for workplace policies and procedures.
- Coordinate Events: Support the planning and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual arrangements.
- Maintain Workplace Amenities: Ensure break rooms, lounges, wellness rooms, and collaborative spaces remain clean, organized, and fully functional.
- Facilitate Workplace Communication: Distribute announcements, updates, and information to employees through email, newsletters, and digital signage.
- Champion Health and Safety: Promote workplace health and safety protocols, ensure proper equipment use, support emergency procedures, and report incidents or hazards.
- Build Community: Organize social activities, team-building events, wellness programs, and recognition initiatives that foster engagement and connection.
- Educate on Policies: Guide employees on workplace policies, procedures, and guidelines while ensuring compliance with workplace standards.
- Drive Continuous Improvement: Identify opportunities to enhance processes, services, and cost efficiency while providing valuable feedback to optimize the workplace experience.
- High school diploma or equivalent
- Minimum 2 years of customer service experience, preferably in a corporate or commercial real estate environment
- Proficiency with technology tools, including Google Suite, Office 365, and ticketing system management platforms (ServiceNow, Jira)
- Excellent interpersonal and communication skills with the ability to build relationships and provide exceptional service to diverse individuals
- Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment
- Tech-savvy with the ability to navigate workplace technology tools, equipment, and software.
- Additional certification or coursework in customer service, business, hospitality, or a related field
- Professional and approachable demeanor with the ability to represent the workplace positively
- Flexibility and adaptability to changing work demands, including occasional availability for weekends or evenings for special events
- Knowledge of health, safety, and security protocols applicable to workplace environments
- Basic knowledge of office equipment, operations, and administrative tasks
- Strong problem-solving skills and the ability to address and resolve workplace-related issues independently
- Passion for fostering a positive work environment and promoting employee engagement and morale.
San Francisco, CA – 600 California Street, 2nd Floor, San Francisco, CA 94108
Work Shift:
Monday – Friday, 9:00 AM – 5:30 PM
Salary/Comp:
$59,400 – $72,800 annually
About the company
Company website•Real Estate
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175.
In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle.
What services does JLL provide?
Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology
What makes JLL unique?
• Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve.
• Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next.
• Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally.
Recognition
• Fortune's World's Most Admired Companies — 10 years
• World's Most Ethical Companies (Ethisphere) — 18 years
• EPA Energy Star Sustained Excellence Award — 14 years
Headquartered in Chicago, Illinois | NYSE: JLL
JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.