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Rent-A-Center company logo

Account Manager

Rent-A-Center

Albany, NY

Full-time

Customer Service, Supply Chain, Sales / Marketing

Ready to do your best work?

Join the team at this location to earn a $500 bonus: $250 at 30 days and $250 at 90 days.

Interested in a minimum starting hourly rate of $18.70 per hour - $20.11 per hour ?

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Position Summary

If you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Key Responsibilities

  • Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
  • Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
  • Maintain account health and secure payment commitments utilizing account management tools
  • Complete assigned routes for deliveries, pickups, and account follow-ups
  • Deliver white-glove customer service in-store, over the phone, and in customers’ homes
  • Contribute to sales growth and generate new rental agreements
  • Safely transport, install, and handle merchandise
  • Maintain showroom standards and company vehicles
  • Adhere to all company safety and operational guidelines

Qualifications

  • High school diploma or equivalent
  • At least 18 years of age
  • Valid driver’s license with good driving record
  • Strong communication and customer service skills

Physical Requirements

  • Ability to lift and move heavy merchandise
  • Ability to drive a box truck
  • Standing and driving for extended periods of time

Schedule & Work Environment

  • Full-time, Monday–Saturday
  • Sundays off plus one weekday off
  • Physically active role requiring lifting, bending, and standing

Benefits

  • Rapid growth and advancement opportunities
  • Weekly pay
  • Paid time off
  • Medical, dental, vision, life & disability insurance
  • Industry leading 401(k) with company match
  • Flexible Spending & Health Savings Accounts
  • Supplemental and voluntary insurance options

Equal Opportunity Employer

Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

About the company

Company websiteRetail, Restaurants, Warehousing and Storage

At Rent-A-Center, we're passionate about what we do and who we serve. We all work hard to create the best possible life for ourselves and our families – to enjoy the American dream – and we empower our customers with the ability to enjoy that same dream. We put the buying power in our customers’ hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want.

Our coworkers embody our family values and play an individual role in making our customers’ dreams come true. With the opportunity to make a difference from day one, our coworkers enjoy rewarding careers and the ability to advance quickly. Our commitment to a better life for our customers and coworkers has kept us at the top of the rent-to-own industry, and we're looking for people who share our passion.

Today, Rent-A-Center employs about 13,000 people nationwide who serve more than one million customers. Rent-A-Center owns and operates 1,700 stores across the U.S., Washington, D.C., and Puerto Rico and has nearly 300 franchise locations. We are headquartered in Plano, Texas, and part of the Upbound Group portfolio of companies.