Job Description
- Assist the Retail Area Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Participate in employee performance evaluation and identifying hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Handle complaints from customers
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 6–8 years of experience in the fashion retail industry, including at least 2 years in a supervisory or managerial role.
- Strong understanding of retail operations, customer service standards, and basic financial management principles.
- Excellent numerical and analytical skills with the ability to prepare, interpret, and analyze reports, sales data, and spreadsheets.
- Proficient in Microsoft Office applications, particularly Microsoft Excel.
- Strong leadership, team management, and organizational skills.
- Excellent interpersonal, communication, and relationship-building abilities.
- Good command of spoken and written English.
- Strong problem-solving and decision-making skills.
- Flexible to work shifts, weekends, and public holidays as required by business needs.