Director of Operations - Gallagher Technology & Enrollment Consulting

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

The GBS (Gallagher Benefit Services) Director of Operations for Gallagher Technology and Enrollment Consulting is a senior leadership role responsible for overseeing the operational strategy, execution, and performance of the technology and enrollment consulting division. This role ensures operational excellence, drives efficiency, and aligns the division's goals with Gallagher's broader business objectives. The Director of Operations will collaborate with cross-functional teams, manage resources, and lead initiatives to enhance client satisfaction, streamline processes, and support business growth.

How You'll Make An Impact

Operational Leadership

• Develop and implement operational strategies to support the growth and efficiency of the Gallagher Technology and Enrollment Consulting division.
• Oversee day-to-day operations, ensuring alignment with organizational goals and client needs.
• Establish and monitor key performance indicators (KPIs) to measure operational success and identify areas for improvement.
• Drive process optimization and standardization across the division to enhance productivity and reduce costs.
  
  

Team Management

• Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Ensure proper resource allocation and workload distribution to meet project deadlines and client expectations.
• Promote professional development opportunities for team members to enhance skills and expertise.
  
  

Client and Stakeholder Engagement

• Collaborate with internal and external stakeholders to ensure seamless delivery of technology and enrollment consulting services.
• Act as a liaison between clients, consultants, and internal teams to address operational challenges and deliver tailored solutions.
• Ensure a client-centric approach in all operational activities, prioritizing client satisfaction and long-term relationships.
  
  

Technology and Process Optimization

• Partner with technology teams to implement and maintain tools and systems that enhance operational efficiency and service delivery.
• Identify and adopt innovative technologies to improve enrollment processes and consulting services.
• Ensure compliance with industry standards, regulations, and Gallagher's internal policies.
  
  

Strategic Planning and Execution

• Contribute to the development of the division's strategic plan, aligning operational goals with business objectives.
• Lead initiatives to expand service offerings, improve scalability, and support business growth.
• Collaborate with senior leadership to identify market trends, risks, and opportunities for the division.
  
  

Financial Oversight

• Manage the division's operational budget, ensuring cost-effectiveness and alignment with financial goals.
• Analyze financial data to identify trends, forecast future needs, and recommend adjustments to optimize performance.
• Support revenue growth by streamlining operations and enhancing service delivery.
  
  

About You

Required:

• Requires a University Degree and minimum 10 years prior relevant experience, or equivalent experience.
  
  

Preferred:

• Bachelor’s degree in business administration, Operations Management, or a related field (Master’s degree preferred).
• 10+ years of experience in operations management, preferably within the insurance, benefits, or consulting industry.
• Proven track record of leading large teams and managing complex operational processes.
  
  

Work Traits:

• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent problem-solving and decision-making abilities, with a focus on results and continuous improvement.
• Exceptional communication and interpersonal skills to engage with clients, stakeholders, and team members effectively.
• Proficiency in operational tools, project management software, and data analysis platforms.
• Knowledge of technology and enrollment consulting processes, tools, and best practices.
• Strategic thinker with the ability to translate vision into actionable plans.
• Client-focused mindset with a commitment to delivering high-quality services.
• Adaptable and resilient in a fast-paced, dynamic environment.
• Strong financial acumen and ability to manage budgets effectively.
• Abilities to manage/balance multiple priorities
• Seeks to understand team and Branch goals
• Actively seeks to develop professional skills
• Demonstrates composure, stamina and resilience under pressure
• Constantly seeks to improve personal efficiency and productivity
• Clarifies priorities/requests and follows through on commitments
• Proactively takes on additional responsibilities in support of the team when needed
  
  

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
  
  

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
  
  

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.