Implementation Manager
Marpai Administrators LLC
Atlanta, GA
Manufacturing / Production, Business Management / Project / Planning
ABOUT THE POSITION:
The Implementation Manager is responsible for oversight of client implementations, change management, and coordination of internal operational functions. This position requires great attention to detail, superior communication skills, time management skills, and knowledge of internal processes and procedures. The goal of each implementation is to meet and exceed client expectations for an incredible service experience.
WHAT YOU WILL BE DOING:
- Expert in project management with consideration of operational processes and procedures to facilitate successful implementation of services
- Provides Sales and Client Service support which may include direct contact with customers and/or the customer's representatives
- Oversees implementations including accuracy of information to both the plan sponsor and to members
- Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Operations, and other departments as needed
- Facilitate/leadership role for implementation of internal quality assurance and efficiency to create an incredible service experience
- Produces objective reporting to the Senior Management and SVPs, regarding critical path items, opportunities, and overall customer standing
- Can apply communication principles and appropriate positioning of information to deliver to various client types
- Able to provide analysis of workflows and efficiency with other department teams
- Experience in third party benefit and claims administration, to include stop loss product knowledge
- Conducts post-implementation analysis to identify areas for improvement, new process development to mitigation of risks areas with future implementations
- Other duties as required
- Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
- Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
- Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
- Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
- Excellent written communication and documentation skills
- Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
- Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
- Must have able to view processes and suggest change to create or maintain the most efficient, timely and accurate delivery
- Ability to analyze, interpret and organize information in a clear and concise manner
- Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint.
- Ability to adapt and be flexible in a variety of situations
- Ability to multitask and possess excellent time management skills
- Must be able to work independently as well as support, contribute to, and lead teams
- This position requires a college four-year degree, with a minimum of three years' experience in third party benefit and claims administration, as well as in project management. Project Management Professional (PMP) certification is a plus
We have great benefits:
- Generous PTO
- Medical and Prescription
- EAP
- FSA / HSA / Dependent Care
- Dental
- Vision
- Life and Disability
- STD/LTD
- Voluntary Benefits: Critical Illness, Accident, Hospital
- 401k with Employer Match
- LegalShield
- Identity Theft Protection
This is a remote position.
About the company
Company website•Insurance Agencies and Brokerages
Marpai is a national, technology-driven Third Party Administrator (TPA) in self-funded health plans delivering maximum value to employers and health plan members by reducing costs and improving outcomes.
Marpai delivers best-in-class TPA services: top provider networks including Aetna and Cigna, worry-free claims processing, cost containment featuring 60% savings on out-of-network claims, pharmacy benefits management with savings of 75%+ on high-cost medications, in-house care management, and a member-centric approach to health plan administration.
Marpai proactively intervenes with members facing high-cost chronic conditions to provide value-based care solutions that have proven effective. Marpai proactively reminds all members to maintain their annual exams, vaccinations and screenings; guides them to in-network providers and provides the myMarpai App and myMarpai Medical Shopping Tool where members can compare provider pricing to make informed choices.
In addition, Marpai offers MarpaiRx, a PBM solution delivering 25%+ savings and eligible rebates to employers and deep discounts to members across 60,000 pharmacies nationwide.
Using intelligent systems and proven programs, Marpai helps employers and members save money as healthcare costs rise.